What makes a service usable and sustainable? Is it one that offers you a service level agreement (SLA)? Or is it one that has sufficient clients that it is likely to survive long-term? And can a service that is principally a "social" service be sustainable? And how might communities of practice relate to the sustainability of an open service?
Open source, open innovation and community. Entrepreneurs, business and collaboration. I work at Microsoft. Opinions here are my own. bio from Twitter
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