Add an eventThe Art of Responding to Feedback From Your Community
A session at SXSW Interactive 2009
The presentation is based around my three steps for responding to feedback. In short, they are: appreciate, acknowledge and consider. Be appreciative that someone contacted you, acknowledge their perspective and what they are saying and then consider it and how applicable it may or may not be.
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I have been managing online communities for 12 years and authored the book "Managing Online Forums," a practical guide to managing online communities.
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