Support Driven Development

Kevin Hale of Wufoo.com gave us a really great talk on "Support Driven Development". Outlining how his company relies heavily on this philosophy and how it can revolutionize yours.

At Wufoo, everyone has to wear multiple hats in thier company and that includes manning the inbox and doing customer support every single week. One of the interesting side effects of having a company where designers, developers and even the accountant has to answer support emails, is that everyone has a stake in making sure application is as easy to use as possible. They've called this approach to creating software Support Driven Development and in this talk Kevin Hale will share how this model transformed every member of their company to be dedicated to the principles of clarity and simplicity.