Friday 19th November, 2010
9:10am to 9:50am
Jared talks about unmoderated tools and gives a few example stories that illustrate why you should be *really* careful with interpreting data from these kinds of methods.
Exploring the boundaries of User Experience and United's Customer Service. Founder @UIE, Co-founder @CenterCentre. Thank you for encouraging my behavior! bio from Twitter
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