Opening Plenary

A session at User Research Friday 2010

Friday 19th November, 2010

9:10am to 9:50am (PST)

Jared talks about unmoderated tools and gives a few example stories that illustrate why you should be *really* careful with interpreting data from these kinds of methods.

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Jared M. Spool

Exploring the boundaries of User Experience and United's Customer Service. Founder @UIE, Co-founder @CenterCentre. Thank you for encouraging my behavior! bio from Twitter

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Time 9:10am9:50am PST

Date Fri 19th November 2010

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Books by speaker

  • Web Anatomy
  • User-Centered Web Site Development

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