Improving Process Quality: Sharing insights from the Process TestLab

Despite advances in BPM methodology and technologies over the past decade the success-rate of BPM projects continues to remain at a lowly 18%. In this presentation we will cover some of the causes and symptoms of process quality defects which we have identified in the Process TestLab over the past 12 months. Based on the results of tests and analysis of several hundred business processes, we will provide some insights into approaches to identify process issues before they become apparent during organisational and technological implementation.

Implications of lack of process quality measures
Identifying logical and business errors during process design
Approaches to validating processes before implementation
Employing simulation and stresstest techniques to identify process performance limitations