Should you put your customer, employee or "shareholder" first? Elevations Credit Union put process excellence first and went from having zero processes documented to winning the Colorado Performance Excellence award in only 18 months! Their journey transformed their culture and put them in a position to not have to choose between customer, employee or "shareholder" because in achieving process excellence they put each of them "first".
In this sit down conversation between Carla Wolfe, one of the main characters in this story, and Mihnea Galeteanu, Chief Storyteller at IBM, you will get an opportunity to:
Participate in this discussion before or during the session by sending your questions on Twitter at hashtag #processexcellencebhag.
This is the official Twitter web site for Elevations Credit Union (in Boulder & Broomfield Counties, and Loveland). Visit us at www.ElevationsCU.com bio from Twitter
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