Add an eventIBM in Conversation with Elevations Credit Union - Process Excellence, a BHAG Worth Pursuing!
A session at Building Business Capability 2011
Should you put your customer, employee or "shareholder" first? Elevations Credit Union put process excellence first and went from having zero processes documented to winning the Colorado Performance Excellence award in only 18 months! Their journey transformed their culture and put them in a position to not have to choose between customer, employee or "shareholder" because in achieving process excellence they put each of them "first".
In this sit down conversation between Carla Wolfe, one of the main characters in this story, and Mihnea Galeteanu, Chief Storyteller at IBM, you will get an opportunity to:
- Hear about the good, the bad and the ugly of their transformation
- Understand the importance of building an organizational process view before documenting your very first process
- What it will take for them to win the coveted National Malcolm Baldrige Quality Award!
Participate in this discussion before or during the session by sending your questions on Twitter at hashtag #processexcellencebhag.
About the speakers
This person is speaking at this event.
This is the official Twitter web site for Elevations Credit Union (in Boulder & Broomfield Counties, and Loveland). Visit us at www.ElevationsCU.com bio from Twitter
Coverage of this session
Write-upColumn 2 : Process Excellence at Elevations Credit Union (column2.com)
Sign in to add slides, notes or videos to this session
Building Business Capability 2011
United States United States, Fort Lauderdale
30th October to 3rd November 2011