Customer Experience Management in Telecoms

Learn how to develop and implement a customer-centric CEM strategy, effectively measure the customer experience and combat churn

26 29 September 2011

20 speakers

  • Michael Havas @michaelhavas Group Director Customer Service & Online, Telekom Austria Group
  • Tatjana Manojlovic @telenorserbia Director Customer Care & Front Line Support, Telenor Serbia
  • Andrea Ferri @vodafoneit Head of Online Community
  • Ivana Dingarac @telekom_srbija Head of Customer Retention
  • Steffen Weihrauch @deutschetelekom Head of Customer Experience Management for Mobile Services & Service Management for IPTV, Deutsche Telekom
  • Amdocs @Amdocs

21 known attendees

  • Amy Brierley
  • Telecoms Forum
  • Qiwi Russia
  • Magyar Telekom
  • Belgacom
  • Robbie Hearn
  • Vitria Technology
  • LivePerson
  • Ericsson Press
  • ThreeUK
  • ICS
  • Dimelo
  • MDSglobal
  • IQPC
  • Dá Tudo Pela Música
  • Michael Havas
  • Telenor Serbia
  • Vodafone it
  • Telekom Srbija
  • Deutsche Telekom AG
  • Amdocs

1 person tracking this event

  • Kid Power Online

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Related books

  • Outside In
  • The Future of Cloud: A Roadmap of Technology, Product, and Service Innovations for Telecoms
  • The DNA of Customer Experience

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