The Building Blocks Of Differentiating Digital Experiences

A session at Forrester Customer Experience Forum 2011

Tuesday 21st June, 2011

3:45pm to 4:30pm (EST)

This session is a discussion with leading customer experience design specialists to uncover their best practices for creating differentiating customer experiences. Practitioners will describe the tools and processes they use to enable clients to achieve breakthrough designs.
What tools and processes help leading firms to build differentiating digital experiences? How can firms apply these tools and processes to their initiatives?How do these practices help brands and their agencies to work more effectively?

About the speaker

This person is speaking at this event.
Karen McGrane

On a good day, I make the web more awesome. On a bad day, I just make it suck less. bio from Twitter

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Time 3:45pm4:30pm EST

Date Tue 21st June 2011

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Books by speaker

  • Going Responsive
  • Content Strategy for Mobile

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