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Workshop Session 1: Why Managing for Social Performance is More Important and How Can MFIs Best Use It?

A session at Global Microcredit Summit 2011

  • Arnaud Ventura
  • Frances Sinha
  • Martha Cuentas Anci
  • Christian Loupeda
  • Laura Foose

Monday 14th November, 2011

4:30pm to 6:00pm (WET)

Why Managing for Social Performance is More Important than Just Measuring It, and How Can MFIs Best Use These Insights?

MFIs, investors, donors, and other stakeholders do not rely on anecdotal information when assessing an institution’s financial performance, nor when making decisions about financial products and services. Why then, have we been comfortable as an industry with relying on stories, photos, and observations when assessing an institution’s social performance on its clients, staff, community, and the environment? Solid performance management requires that institutions define their desired social performance, measure their progress toward these goals, and use the performance information to improve products, services, and policies in order to improve the lives of clients.

About the speakers

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Arnaud Ventura

Co-Founder & Deputy Chairman, PlaNet Finance Group, Founder & CEO, MicroCred, France

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Frances Sinha

Director, EDA Rural Systems, India

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Martha Cuentas Anci

President, Consorcio de Organizaciones Privadas de Promoción al desarrollo de la Micro y pequeña Empresa (COPEME), Peru

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Christian Loupeda

Director, Imp-Act Consortium, Freedom from Hunger, USA

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Laura Foose

Coordinator, Social Performance Taskforce, USA

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When

Time 4:30pm6:00pm WET

Date Mon 14th November 2011

Short URL

lanyrd.com/syqhr

Official event site

globalmicrocreditsummit2011.org

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