Monday 14th November, 2011
4:30pm to 6:00pm
Why Managing for Social Performance is More Important than Just Measuring It, and How Can MFIs Best Use These Insights?
MFIs, investors, donors, and other stakeholders do not rely on anecdotal information when assessing an institution’s financial performance, nor when making decisions about financial products and services. Why then, have we been comfortable as an industry with relying on stories, photos, and observations when assessing an institution’s social performance on its clients, staff, community, and the environment? Solid performance management requires that institutions define their desired social performance, measure their progress toward these goals, and use the performance information to improve products, services, and policies in order to improve the lives of clients.
Co-Founder & Deputy Chairman, PlaNet Finance Group, Founder & CEO, MicroCred, France
Director, EDA Rural Systems, India
President, Consorcio de Organizaciones Privadas de Promoción al desarrollo de la Micro y pequeña Empresa (COPEME), Peru
Director, Imp-Act Consortium, Freedom from Hunger, USA
Coordinator, Social Performance Taskforce, USA
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