Questions that make you squirm

We all get them. Those awkward questions asked by clients that make us wriggle uncomfortably, fidget uncontrollably, or make us want to hang up the phone and blame it on the unexpected tropical storm in the middle of winter.

Simply the mention of the word “fold”, “Can you give us three routes?” or that old chestnut “How long will it take?” is enough to send us all into fits.

We’d like to share our thoughts and suggestions for answering these questions and others. Being prepared and having solid, confident replies (based on research, testing or known facts) can often be the solution to a project’s success and how much fun you — and your clients — have during it.