Stop Thinking, Start Listening: How to Get the Whole Story

A session at Interaction'11

Wednesday 9th February, 2011

9:30am to 12:30pm (MST)

Facing an interview participant takes nerves of steel and iron self-confidence. Not many of us in this industry use such metallic adjectives about ourselves. Why do we need such armor when the goal is empathy? This workshop offers a few different approaches that will put you in the right frame of mind during an interview: relaxed. We will look into how thinking from a generative perspective will open up the interview. We'll find out how to set a reasonable scope perimeter inside of which we allow any sort of conversation to happen. We will practice the skill of listening without an internal dialogue. In-class practice will also help us slow down so we can sense the verbs indicating important information to pursue.

Excerpt from Radio Johnny podcast about interview styles with Jeff Parks:

"You want to have surprises to come out... that's why I say don't write any interview questions down. Just write what your perimeter is... Set up that fence and try and keep the conversation within that fence; but keep your antenna up!"

Quotes from recent workshop participants:

"Just wanted to thank you for a great workshop. I found it to be very beneficial." Deanna Novak, Cisco

"It was great attending your workshop... feels like interviewing is learning to speak a new language … wanted to tell you how useful it was to hear your presentation." Cynthia Kossayan, Design Researcher, Stuart Karten Design

"I conducted my first questionless interview this morning – it was liberating!" J.J. Kercher, Sr. Interaction Designer, AppFolio, Inc.

About the speaker

This person is speaking at this event.
Indi Young

user experience researcher & speaker ... author @rosenfeldmedia ... founding partner @adaptivepath ... full of empathy and dark chocolate

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 9:30am12:30pm MST

Date Wed 9th February 2011

Short URL


Official event site


View the schedule



Books by speaker

  • Practical Empathy: For Collaboration and Creativity in Your Work
  • Mental Models

See something wrong?

Report an issue with this session