User Experience: Monitor the Network or Monitor the Application?

There has been a lot of discussion recently about assuring the user experience. While many vendors claim an ability to monitor and report on user experience, the question is what vantage point provides the most relevant view into what a user is actually experiencing? Does looking at synthetic transactions that are meant to “replicate” a user transaction provide such a view? Or does looking at how applications perform across multiple tiers within in the data center represent a user experience perspective. The panelists on this session will review the question of how best to assure the user experience and will provide you the information you need to determine what makes the most sense in your environment.

Moderator - Jim Metzler, Vice President, Ashton Metzler & Associates

Panelist - Steven Shalita, Vice President of Marketing, NetScout Systems, Inc.

Panelist - Steve Tack, CTO, Compuware APM Solutions