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This session focuses on design and planning principles underlying initiatives using digital media to widen access to the museum experience for people with disabilities and older people. It will present the principles of Universal Design for products and services and how they apply to the museum context. Understanding and involving users is also a key theme of this session. Using multi-media case studies, it will examine how an organization-wide approach to accessibility leads to better results for users.
16th–19th November 2011