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With the rise of the smartphone, customers now expect products, services and information to be available to them whether they are sitting at their desk or sitting by the pool. And the smartphone is not the only game in town: tablet devices are also rapidly emerging as another touchpoint from which users are demanding access. It's one thing to mobilize design, but it's another thing to think about how a suite of touchpoints fits together into a meaningful and useful customer experience. Armed with examples and guidelines, Gabriel White will share hands-on tips for creating compelling and effective multi-device user experiences.
by Dan Saffer
Picture the iPhone's home screen. There are many actions you can take there, but only one of them (tapping an icon) is in any way visible. What happened to discoverability? It used to be that good UI design practice was that you make everything findable: we had icons with tooltips, menu bars with labels, affordances. Affordances: remember those? Those were nice. Quaint perhaps. Now we don't even have scrollbars! Our features vanish into gestures users will never remember and are impossible to find. How can we design in this new era of non-discoverabilty? What is it doing to our users, to our products, to UI design? This talk will explore those topics, and suggest a way forward.
17th–18th November 2011