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Online Information 2011 schedule

Monday 28th November 2011

  • PRE-CONFERENCE WORKSHOPS

    by Karen Blakeman and Stephan Schillerwein

    Both workshops take place at the Olympia Conference Centre on Monday 28 November from 9.30 to 17.00, ahead of the main conference. Handouts and/or workbooks will be provided on the day and refreshments are included in the fee. Please state on your booking form which workshop you wish to attend.

    SEARCHING WITHOUT GOOGLE
    (Karen Blakeman, Trainer and Consultant, RBA Information Services)

    Having problems with Google? Fed up with it ignoring your search terms and giving you something completely different? Or confused by irrelevant tweets from complete strangers in your results list? Personalisation, localisation, social networks and semantic search are all being used by Google in an attempt to improve relevance but it can go horribly wrong. It may be time to rethink your strategy and look at the other search engines and specialist tools that are out there.

    This session will first of all briefly look at how Google's new search features and ranking algorithms can adversely affect relevance and accuracy. The main part of the workshop will then investigate the alternatives and how to develop new search strategies including:

    • general web search engines and their advanced search features
    • subject specific search tools
    • the importance of including social media in your strategy and available search options
    • services that cover particular types of information (for example databases of peer reviewed articles, news, statistics, company information, images)
    • tools for creating your own search engine
    • can we really search without Google? What is it really good at?

    Participants are encouraged to bring along examples of “problem” searches for discussion and fact sheets and notes summarising the key resources and techniques will be available. By the end of the workshop participants will have a better understanding of how Google and search engines in general operate, and also be more aware of the alternative and, in some cases, better tools.

    Learning points:
    Know about the serious alternatives to Google
    Subject and industry specific search tools
    Importance of social media and networks as part of research

    STRATEGY AND BEST PRACTICES IN INTRANET MANAGEMENT
    (Stephan Schillerwein, Director of Research, Infocentric Research AG)

    Intranets have been around for quite some time now. But except for a small minority of leaders, progress has been slow and mostly unsatisfactory. Therefore also the value the average intranet delivers to both its organisation and its users has been very limited - often despite years of constant investment and numerous redesigns.

    Given this situation, there clearly must be something fundamentally wrong with current approaches to running an intranet. The common symptoms of intranet deficiencies typically come down to the same basic issues:

    • Lack of scope, positioning and strategic direction
    • Ineffective focus of day-to-day operations
    • Badly functioning basic services, such as search, navigation structures, reporting, application integration and personalisation

    With the current extension of many intranets into the areas of collaboration and social media, the relevance of these pre-requisites is not bound to decrease. Quite the contrary, today's shortcomings will have all the more impact with a broadening of scope and by adding yet more information volumes, features and complexity. What's really needed now is to first identify and then follow an individual strategic intranet roadmap that helps unleash the so far hidden potential of one of the most important corporate assets in the information age.

    In this pre-conference workshop participants will learn about:
    - the neglected success factors of today's intranets and their influence on strategic direction,
    - organisational pre-requisites for effective intranet management,
    - the intranet roadmap as an instrument to turn your intranet vision into reality,
    - what the role of the intranet manager should really be like,
    - how to properly manage intranet content enabling proper search, information architecture, personalisation and process-integration,
    - how to transform the intranet into the future "Digital Workplace".

    Furthermore, participants will get a chance to self-assess their current intranets against the most comprehensive intranet best practise database (based on the Worldwide Intranet Challenge) to identify individual areas of strengths and weaknesses.

    Learning points:
    1. What your employees really want from your intranet
    2. How using a simple framework enables you to manage your intranet both strategically and tactically
    3. How to tackle the no. 1 intranet issue: making things findable

    At 9:30am to 5:00pm, Monday 28th November

Tuesday 29th November 2011

  • Opening & Welcome

    At 9:30am to 9:45am, Tuesday 29th November

  • KEYNOTE: EFFECTIVE SOCIAL MEDIA: PAST, PRESENT AND FUTURE

    by Craig Newmark and Steve Dale

    People today are using online social media to effect large changes in our cultures. However, this is nothing new, the British Glorious Revolution and American Revolution were products of social media and networking, as were the rise of Protestantism and even the earliest forms of Christianity. We can learn from these, and the lessons learned from craigslist and craigconnects, as a means to effect modest change while doing more.

    At 9:45am to 11:00am, Tuesday 29th November

  • GOOGLE+: WHAT YOU NEED TO KNOW

    by Phil Bradley, Brit Stakston and Hazel Hall

    TRACK 3 - BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW
    SESSION: GOOGLE+: WHAT YOU NEED TO KNOW

    GOOGLE+: IS IT A PLUS OR MINUS FOR LIBRARIANS (Phil Bradley, Internet Consultant, UK)
    Overview: Google+ (G+) is the latest social network to arrive on the social media scene, and it has been met with delight in some quarters and despair in others. Does this new network have any impact on librarians? How are librarians using it, if indeed they are? Does Google+ have a role to play within an information centre, or can it be safely ignored as a flash in the pan?
    Bullet points/learning outcomes: A better understanding of G+ in terms of basic functionality An overview of how G+ sits within the social media world Examples of how librarians are using G+ By the end of the session, information workers should have a much clearer understanding of the value and role of G+ and should be more able to decide on its value within their own library or information centre.

    GOOGLE+ WHAT IS IT? WHO NEEDS IT? (Brit Stakston, Author and Social Media Strategist, JMW, Sweden)

    What impact has Google + had, how has usage developed since it launched this spring. What trends do we see and how are we embracing it as private users and within our work field? Does it come anywhere near Facebook?

    -Updated insight into the use of Google+
    -Reflection of the usage of Google + vs Facebook
    -Insights to the development of social networks at large

    Session Moderator:
    Hazel Hall, Director-Centre for Social Informatics, School of Computing, Edinburgh Napier University

    At 11:30am to 1:00pm, Tuesday 29th November

  • MEETING THE MOBILE CHALLENGE: WHERE TO START?

    by Paul Golding, John Barnes and Sheila Fahy

    TRACK 1 - GOING MOBILE:INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: MEETING THE MOBILE CHALLENGE: WHERE TO START?

    KEYNOTE: TOUR OF THE MOBILE ECOSYSTEM
    (Paul Golding, CEO, Wireless Wanders, UK)

    Over 1 Trillion text messages will be sent across the globe this year. In more than 60 countries, there are more connected mobiles than there are people. We usually notice that our mobile is missing before we notice a missing wallet or keys. Mobiles have become one of the most important electronic devices in our lives, enabling entirely new modes of communication and new business opportunities. Since the mobile apps revolution, we have entered yet another wave of mobile innovation that is rapidly headed to a world where nearly every task in our lives, including thinking, could be augmented by mobiles. Paul Golding, an influential expert in mobile communications, will give a tour of the modern mobile ecosystem.

    Learning benefits:
    1. Gain appreciation of key trends in mobile technology and usage
    2. Understand key starting points for adopting mobile technology
    3. Be able to map the key components of the mobile ecosystem

    DESIGNING FOR MOBILE: WHAT YOU NEED TO KNOW
    (John Barnes, MD, Digital Strategy & Development, Incisive Media, UK)

    FROM LIGHTBULB TO APPLE - THE JOURNEY OF THE LITTLE RED APP
    (Sheila Fahy, PSL Counsel, Allen & Overy LLP)

    How do you go about developing an app? Where do you start? How long does it take and what does it cost? What type of information is suitable for making the transition to the small screen?

    This case study looks at the journey of one particular legal app, from idea to download and beyond. It comes from the perspective of an app novice without any IT technical expertise. Sheila will share her experiences of the process - and the mistakes made and lessons learnt along the way.

    Learning points:
    The case study will give an overview of the process involved
    Top tips of what to do and what not to do
    Lessons learnt from the process

    Session Moderator:
    Christine Sexton, Director of Corporate Information & Computing Services, University of Sheffield, UK

    At 11:30am to 1:00pm, Tuesday 29th November

  • Speed networking and Simpl innovation marketplace

    Speed networking and Simpl innovation marketplace

    When: Tuesday 29 November, 11.30 and 14.00 in the Conference Foyer (session runs for 45 minutes)

    Who can attend: Open to all speakers and conference delegates - first come, first served, numbers are limited, you will be able to sign up on the day

    Facilitated by: Carrie Bishop from FutureGov - you'll be able to make new connections and network with like minded colleagues from the first day of the conference.

    Have you got a great idea, but you need a bit of help to make it happen? Or perhaps you have got some skills and connections that would really help someone looking to get a project off the ground? Come along to Social Innovation Speed Dating event run by the team behind Simpl (Social Innovation Marketplace). In pairs, participants will get three minutes to rapidly pitch their idea to another delegate and barter for support, before moving on to form a new pair. By the end of the session, we expect a wealth of connections to have been made and a lot of fun to have been had. The Simpl team have run successful Social Innovation Speed Dating events in London, Washington DC and San Francisco. You can check out Simpl at www.simpl.co

    At 11:30am to 2:00pm, Tuesday 29th November

  • THE EVOLUTION OF SOCIAL MEDIA- WHERE TO NEXT?

    by Steve Dale, Jacob Morgan and bonnie cheuk

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    SESSION: THE EVOLUTION OF SOCIAL MEDIA- WHERE TO NEXT?

    KEYNOTE: THE STATE OF ENTERPRISE 2.0
    (Jacob Morgan, Principal and Co-Founder, Chess Media Group, USA)

    This session is going to provide a look at the current state of Enterprise 2.0 with supporting data and research from 234 practitioners from around the world (survey conducted by Chess Media Group). Attendees will learn things such as what the key business drivers for Enterprise 2.0 are as well as where organizations are allocating their budgets and how these initiatives are being driven within organizations. We will also take a look at the strategic implications of these findings on organizations

    Three key learning points:
    What does the current Enterprise 2.0 landscape currently look like?
    What are other organizations doing today?
    What is the next best course of action

    THE KNOWLEDGE HUB - A SINGLE WINDOW INTO IMPROVEMENT AND INNOVATION
    (Stephen Dale, Conference Chairman, UK)

    The Knowledge Hub builds on the successful Local Government Communities of Practice website that already has over 85,000 registered users sharing knowledge on over 1500 topic areas and considered to be the most advanced online practitioner network in the UK public sector. Scheduled to go live in May 2011, the new Knowledge Hub environment will allow councilors, officers, policy makers, experts, regulators and practitioners across the public sector to take greater advantage of new media tools and techniques and to develop new applications for knowledge sharing and improvement of public and voluntary services.

    The Knowledge Hub has been built using open source software on the unique and innovative ‘Intelligus' platform from PFI Knowledge Solutions. The open source solution will enable organisations to develop their own value added solutions, such as internet replacement or website portal development, offering a compelling (and significantly cheaper) alternative (or supplement) to Sharepoint.

    The Knowledge Hub enables users to set up their own collaborative workspaces with access to a rich set of social media tools, including blogs, forum, wikis, calendar, peer reviews and ratings, tagging, document library and web conferencing. In addition, users will be able to easily integrate external web services such at Twitter or public blogs, and maintain a view of key events using activity streams and topic trending. Other features include a mashup centre , app store, support for performance comparison (benchmarks ), linkages to data repositories, and tools for managing open and linked data.

    Key learning points
    1. Most people are familiar with buying products from Amazon and using the reviews and recommendations to inform their purchasing decisions, or using price comparison websites such as moneysupermarket.com, or aggregating conversations using desktop applications such as Tweetdeck, or downloading and using apps for their iPhone. Why has no-one thought of integrating all of these capabilities together to provide a single space for collaboration, knowledge sharing and opportunities for gaining insight and intelligence from informatics? We have! The Knowledge Hub. Delegates will be shown how the finished product is greater than the sum of its parts.

    2. The increasing volume and availability of open and linked data is both an opportunity and a problem for the public sector. Armchair auditors now have the data and the tools to challenge gov/local gov on how they are performing. How can gov/local gov gain a better insight and understanding of their own data, and develop benchmarks for performance and efficiency? Delegates will learn how the Knowledge Hub can be used to simply combine and compare datasets for performance comparisons and development of value-added apps.

    3. Delegates will learn how the Knowledge Hub's ‘matching engine' can intelligently surface and suggest contacts, content and communities based on user interests and their ‘digital footprint', using not only content from within the site, but aggregated content from across their social networks

    Learning points:
    - How the integration of many open source social media components and services can deliver a collaboration platform that is greater than the sum of its parts.
    - How the combination of open, linked and performance data can be used to develop benchmarks for public service improvement.
    - How semantic extraction and a 'matching engine' can intelligently surface and suggest contacts, content and communities based on user interests and their ‘digital footprint'.

    Session Moderator:
    Bonnie Cheuk, Director, Global Head of Knowledge and Collaboration, Citi, UK

    At 11:30am to 1:00pm, Tuesday 29th November

  • Lunch

    At 1:00pm to 2:00pm, Tuesday 29th November

  • INTERACTIVE SESSION: THE ESSENTIAL COMPETENCE - DEMONSTRATING VALUE

    by Sandra Ward, Pauline Blagden, Rebecca Davies, Peter Griffiths, Ceri Hughes, Kate Mason and Gwenda Sippings

    TRACK 3 - BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW
    INTERACTIVE SESSION: THE ESSENTIAL COMPETENCE - DEMONSTRATING VALUE

    This session will provide insights into practical approaches for demonstrating the value of information and knowledge services in a number of sectors, including health, law, government, academia and the business sector. Audience participation before, during and after the session will help capitalise on the wider learning of others.

    Session Moderator:
    Sandra Ward, Beaworthy Consulting, UK
    Ian Wooler, Director, IDW, UK

    Panel:
    Pauline Blagden, Library Services Manager, Portsmouth Hospitals NHS Trust, UK
    Rebecca Davies, Pro-Vice Chancellor and Head, Information Services, Aberystwyth University, Wales
    Peter Griffiths, Writer and Consultant, UK
    Ceri Hughes, Director, Global Knowledge Business Leader, KPMG, UK
    Kate Mason, Head of Information Services, Skills Funding Agency, UK
    Gwenda Sippings, Head of Knowledge and Information Management, The MDU, UK

    SESSION OVERVIEW:
    THE ESSENTIAL COMPETENCE - DEMONSTRATING VALUE

    No information or knowledge function can assume longevity, however powerful the arguments that brought the function into existence, both times and organisations change. Proving value is now a constant requirement and information and knowledge professionals need to learn new skills, or hone and fine-tune existing skills associated with this core competency.

    The potential for information and knowledge management skills to create value is significant. Opportunities include: managing a cost-effective supply chain that delivers published information directly into business processes; preventing knowledge loss, identifying where organisational performance is sub-optimal because knowledge and expertise are being wasted; facilitating knowledge transfer and learning from experience; enabling the organisation to mine social media for customer intelligence; preventing the organisation from sinking under information overload.

    Yet if there is no shortage of opportunities, why do some information and knowledge professionals find it difficult to prove value from their activities? Common sense tells us that it's the recipient that reaps the value from information and knowledge skills. Yet often professionals approach the challenge of demonstrating value from the perspective of justifying the services and products provided, and their team and their own existence - an approach seen by others as ‘defensive' and motivated by concerns of ‘self-protection'. Another pitfall is to measure too much - counting everything that moves to demonstrate ‘activity' is a route to failure simply by boring those who really matter.

    In order to prove value, four enablers need to be in place: an organisational champion; a benefits plan; a baseline; and techniques for measuring benefit. The organisational champion is pivotal; they are prepared to ‘own' a service for a specific part of the organisation that needs it. With the champion comes the ability to develop a benefits plan. Just how will information or knowledge skills contribute value to the champion's area of responsibility? What will value look like? And what's happening at the moment; what are the problems that information can resolve? Understanding and expressing the issues that a function faces, because it's not on top of its information and knowledge needs, provides the baseline. The gap between the baseline and the benefits plan helps determine the approaches that can be implemented for improvement and measurement.

    In this session the authors will draw on their consultancy experience in a number of sectors, including the health sector, to consider the measurement framework further. They will describe how two useful measures - return on investment and key performance indicators can be used to demonstrate value.

    Learning points:

    The importance of involving the customer in assessment of value

    A practical framework to apply to any situation in which value must be assessed

    The pros and cons of Key Performance Indicators and Return on Investment and examples of measuring value to show how it can be done in practice

    At 2:00pm to 3:30pm, Tuesday 29th November

  • THE MOBILE REVOLUTION: OPENING UP A NEW WORLD OF POSSIBILITIES

    by Åke Nygren, Ellyssa Kroski, christine sexton and Henry Langseth

    TRACK 1 - GOING MOBILE:INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: THE MOBILE REVOLUTION: OPENING UP A NEW WORLD OF POSSIBILITIES

    LIBRARIES TO GO: MOBILE TECH IN LIBRARIES
    (Ellyssa Kroski, Emerging Technologies & Web Services Librarian, Barnard Library, USA)

    We are entering a time of ubiquitous computing, one in which the Web is becoming increasingly mobile. People are able to access information from home, work, and everywhere in between thanks to an explosion of new personal mobile devices. Libraries have begun to offer a wide array of mobile content and services that patrons can take with them on the go. They are building cutting-edge iPhone and Android apps, offering mobile OPACS and databases, participating in mobile social networks and location-based services, providing mobile collections and instruction, innovating with QR barcodes, pushing text notifications to patrons, and experimenting with augmented reality technology. This session will discuss examples of innovative library mobile initiatives, trends in mobile library services, and offer suggestions for ways to go mobile in your own library. This presentation will be based on Libraries to Go: Mobile Tech in Libraries which I gave yesterday for the Western New York Library Resources Council and have been updating and speaking about since 2008. This presentation was originally based on my ALA Library Technology Report: On the Move with the Mobile Web: Libraries and Mobile Technologies, 2008.

    THE ROLE OF A COMPUTING SERVICE IN AN INCREASINGLY MOBILE WORLD, OR "WE DON'T SUPPORT THAT..."
    (Christine Sexton, Director of Corporate Information & Computing Services, University of Sheffield, UK)

    This talk will explore the implications for universities and their Computing Services of an increasingly mobile, 24/7, always-on world. We don't own the hardware anymore and increasingly we don't even supply the software. How does that affect the student experience, and how can we make sure our customers get the information and services they want, when they want, and how they want, on a growing number of platforms, operating systems and service providers?

    "THE WHOLE WORLD IN YOUR HANDS" AN ACADEMIC LIBRARY GOING MOBILE - A NORWEGIAN EXPERIENCE
    (Henry Langseth, Academic Librarian, University of Agder, Norway)

    This Norwegian case study presents how a medium sized academic library developed a mobile website with no budget, little knowledge and a great deal of enthusiasm and curiosity. Agder University Library has been one of the first Norwegian libraries to embrace mobile opportunities and the first to launch a tailored service. The solution is based on freeware and is compatible with all smart phone devices. Henry is interested in how new trends and technologies can be adapted and utilised by libraries.

    Learning points:
    -Overview of the development and launch of the mobile service
    -A summary of the first year after launch
    -The importance of marketing

    Session Moderator: Ake Nygren, Project Manager, Stockholm Public Library

    At 2:00pm to 3:30pm, Tuesday 29th November

    Coverage slide deck

  • WINNING SOCIAL MEDIA STRATEGIES

    by Imogen Levy, Tony Lockett and Alexis Castillo-Soto

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    SESSION: WINNING SOCIAL MEDIA STRATEGIES

    HOW WESTMINSTER ABBEY CREATED WORLD-WIDE AUDIENCE ENGAGEMENT AROUND THE ROYAL WEDDING WITH ONLINE AND SOCIAL MEDIA
    (Imogen Levy, Online Editor, Westminster Abbey, UK)

    The Royal Wedding which took place at Westminster Abbey on Friday 29 April 2011 was the biggest event of the year, watched by over 2 billion people world-wide. A great deal of work went into the preparations for this event and no least in the Online and Social Media department. This was the Wedding of the internet generation and huge strides went in to making this wedding as accessible as possible to as many different people as possible.

    This case study will focus on Westminster Abbey's use of new media to make the most of the Royal Wedding. Including the use of Social Media, HTML5 Semantic Mark-up and combining building data into a usable mobile app for both iphone and android phones. Social Media: The Abbey's Twitter account was key to the build-up to the wedding and we also provided a live tweet on the day from inside the Abbey which gained over 12 thousand followers. It was a great way for people to feel like they were part of the event, being able to respond to the tweets live.

    HTML5: The Abbey's website got a complete make-over and all the templates were re-built using HTML5 mark-up and CSS3 media queries. Mobile App: Westminster Abbey also released a mobile app called Abbey 3D which features an internal scaled replica of Westminster Abbey in a way which enables users to feel as if they are visiting the church where ever they happen to live or happen to be. It uses the latest laser scanning technology combined with 3D modelling to create a super realistic version of the Abbey, a technique commonly used in film production but rarely applied to mobile devices.

    THE EUROPEAN UNION''S REGIONAL POLICY, SOCIAL MEDIA AND ON-LINE COLLABORATION
    (Tony Lockett, Head of Web Communication, DG for Regional Policy,, European Commission, Belgium)

    Like many other organisations, the European Commission has been taking action over the last 4-5 years to adapt to the growing importance of social media and on-line collaboration. We have established a presence on Facebook, Twitter, Youtube and other social media platforms (see http://europa.eu/take-part/socia... for a list of the different accounts). Guidelines have been produced to explain to staff how they can use social media. We have set up our own collaboration platforms to enable on-line networking between the many different stakeholders who are involved in delivering EU policies and programmes (regional and local authorities, tax and customs officers, field staff working on the delivery of EU development aid and humanitarian assistance). And we have developed a wide range of social tools to try to improve internal communication and knowledge management within the organisation (Sharepoint-based intranet, Yammer community, blogs, wikis, forums).

    This presentation will draw on the author's personal experience with use of social media, on-line communities and collaboration in the context of the European Union. It will particular focus on the European Commission's efforts to communicate and engage with regions and other stakeholders involved in delivering the EU's regional policy.

    CREATING A COLLABORATIVE COMMUNITY - DELIVERING TRANSFORMATION AT THE DEPARTMENT FOR EDUCATION
    (Alexis Castillo-Soto, Programme Director, Department for Education, UK)

    The Information Workplace Platform (IWP) was the Department for Education's response to a number of cross-Government IT strategies, as well as the Department's own 2009 Action Plan.

    Before the implementation of IWP, IT systems did not provide staff with the support they required to work efficiently, easily and collaboratively. 'Silo' ways of working with limited cross-department information and knowledge sharing led to unnecessary repetition of effort. Under-utilised technology platforms that were not fit for purpose had been developed using a supplier-based approach, which led to staff developing less efficient bespoke IT solutions in an effort to meet their business requirements. These systems took considerable time to develop and deploy, and did not enable staff to easily manage their daily work, or access the management information required for supporting policy decisions.

    The IWP is based on a virtualised Microsoft SharePoint platform capable of supporting 25,000 users, and has been recognised as the most ambitious Government implementation of this technology in the world. The platform facilitates on-demand content management, collaboration, workflow, management information, and sophisticated enterprise search via a web browser. In contrast with the traditional approach to building new systems, the IWP has used a service-orientated approach throughout. This means that the DfE can provision new business information and collaboration services quickly, cheaply and with a high degree of user engagement, accelerating adoption and the release of business benefits.

    Moderator: Paul Corney, Managing Partner, Sparknow LLP, UK

    At 2:00pm to 3:30pm, Tuesday 29th November

  • Afternoon break

    At 3:30pm to 4:00pm, Tuesday 29th November

  • INTERACTIVE SESSION: KNOWLEDGE CAFE: WHAT IS THE ROLE OF CONVERSATION IN YOUR WORK AND HOW CAN WE ENCOURAGE MORE OF IT?

    by David Gurteen

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    INTERACTIVE SESSION: KNOWLEDGE CAFE: WHAT IS THE ROLE OF CONVERSATION IN YOUR WORK AND HOW CAN WE ENCOURAGE MORE OF IT?
    (David Gurteen, Director, Gurteen Knowledge, UK)

    Conversation enables us to become aware of different perspectives; it allows us to better crystallise and articulate our own thoughts and views. It improves our understanding of the world.
    Learning conversations or dialogue also help build relationships. It's through relationships that everything gets done.
    The Knowledge Cafe is a simple way of encouraging and supporting conversation and thus improving understanding, decision making and innovation. Come and learn how to run a knowledge cafe yourself; experience one and get to explore the role of conversation in your work and how you can make conversation productive.

    Come along and join the conversation with David Gurteen. It's good to talk!
    Hosted by:
    David Gurteen, Director, Gurteen Knowledge, UK

    At 4:00pm to 5:30pm, Tuesday 29th November

  • MANAGING AND ASSESSING ERESOURCES IN THE LIBRARY

    by Angela Conyers, Paul Harwood, Jeroen Sondervan and Charles Oppenheim

    TRACK 3 - BUILDING A FRAMEWORK FOR THE INFORMATION PROFESSION OF TOMORROW
    SESSION: MANAGING AND ASSESSING ERESOURCES IN THE LIBRARY

    THE JOURNAL USAGE STATISTICS PORTAL (JUSP): ADDING VALUE AND ASSESSING IMPACT THROUGH A COLLABORATIVE APPROACH TO SERVICE DEVELOPMENT AND DELIVERY
    (Angela Conyers, Research Fellow, Evidence Base, UK & Paul Harwood, Deputy CEO, JISC Collections, UK)

    At a time of economic constraint, the use of COUNTER compliant data is essential in making a compelling case about the value of journal subscriptions. The Journal Usage Statistics Portal (JUSP), built in response to demand from UK higher education libraries provides a single point of access for libraries to view, download and analyse their journal usage reports. The consortium supports publishers in providing access to statistics for their customers. Against a background of increasing interest in understanding the value of activity and attention data, and the importance of the shared services agenda, this is a timely development. A significant aspect of development involves consultation with both libraries and publishers to deliver a responsive service and valuable community resource. The team collaborates with a number of publishers and intermediaries to implement the Standardized Usage Statistics Harvesting Initiative (SUSHI) protocol and create a dynamic statistics portal; much of this work is pioneering. Whilst primarily a service for institutional libraries, JUSP also offers a number of benefits to publishers and intermediaries: By ensuring that libraries have accurate and comparable figures to assess the value of their subscriptions; By making the delivery and analysis of usage statistics more efficient and comprehensive for customers; By removing the need to maintain password administration routines; By being more efficient, with a SUSHI server enabling libraries to download their usage statistics directly from JUSP and reducing administration overheads. This presentation will outline how the team is working with publishers to deliver usage statistics to libraries. It will illustrate the collaboration and consultation process, innovation in SUSHI implementation and support mechanisms for publishers. The session will also illustrate how the methodology and outputs can be successfully applied to other communities interested in the analysis of e-resource usage. The JISC funded service is being delivered by a consortium comprising: JISC Collections, Cranfield University, Evidence Base at Birmingham City University and Mimas.

    SCHOLARLY ENRICHMENTS IN THE FIELD OF ARCHAEOLOGY
    (Jeroen Sondervan, Publisher, Amsterdam University Press, Netherlands)

    Tagline: Amsterdam University Press (AUP) has recently completed an innovative project that involved the development of enriched publications for the e-journal. The project was set up to investigate the possibilities with enriched scholarly publications and to develop three actual enriched publications in the Journal of Archaeology in the Low Countries (JALC(1)), a scientific e-journal published by Amsterdam University Press in collaboration with ten Dutch and Belgian archaeological institutions (e.g. universities, museums). One of the aims was to build an infrastructure where the repository of the e-depot Nederlandse Archeologie (EDNA(2)), which contains various archaeological resources such as images, maps and research data, could be combined with the online publications in JALC. Within this project new innovative services upon this infrastructure have been developed, which provide researchers with better ways to share and access scientific output. Researchers have discovered the new possibilities of the Internet and there is an increasing willingness to supply their publications with additional resources. Enriched publications are compositions of textual publications and supporting resources. In addition to the possibility to support the textual publication with for example data or visualizations, these kinds of publications also promote the availability of (reusable) scientific research data and above all allow verification of the outcomes of research. Enriched publications can contain different types of enhancements, such as research data, visualizations, annotations, websites, maps, and they can be composed in different ways. To ensure scientific integrity and complete usability of the enriched publication it is important that all the components, together with all the (digital) relations (e.g. links and online data from other sources) are preserved in a sustainable manner. This contribution gives an overview of the results achieved within the JALC project and will also give recommendations on how enrichments can lead to new ways of scholarly publishing and the use of datasets in the field of archaeology. In addition this contribution will discuss the limitations and consequences for long-term preservation of these kinds of publications. (1). www.jalc.nl (2). www.edna.nl

    Moderator: Charles Oppenheim

    At 4:00pm to 5:30pm, Tuesday 29th November

  • REAL TIME MOBILE SEARCH

    by Stephen E Arnold, Gregory Grefenstette, Antonio Valderrabanos and Benoit Leclerc

    TRACK 1 - GOING MOBILE:INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: REAL TIME MOBILE SEARCH

    HOW THE INTERFACE IS RE-DEFINING INFORMATION
    (Stephen E. Arnold)
    Mobile has revolutionized the interface. The acronym "UX" is becoming more important than the processor, memory, or storage. The interface has moved from a blinking dot or question mark to an interactive experience. In the near future the interface will embrace "augmented reality", which is a dramatic shift even from the most sophisticated interfaces available from companies like Apple, Google, and Microsoft.

    There are four key changes the interface shift is bringing to the information community, consumers, and entrepreneurs.

    First, content is no longer searched. Content is experienced.

    Second, the notion of pervasive access means that content must be optimized for a particular context.

    Third, multi-dimensionality must interleave with traditional two dimensional displays.

    Fourth, rich media will become as important as text and in some applications, even more important. What does this mean for content producers, interface designers, and developers? In a nutshell, another revolution, even more significant than the browser, is upon us. In this talk you will learn what is happening, see examples of next generation interfaces, and gain insight into the opportunities and challenges ahead.

    SEARCH BASED APPLICATIONS FOR THE MOBILE
    (Gregory Grefenstette, Chief Science Officer, Exalead, France)

    Mobile devices are not mini PCs. It is not a question of rolling out small screen versions of existing enterprise applications. The mobile world, with its unpredictability, rapid change, perpetual innovation and free flow of information requires that mobile enterprise systems respond to six challenges: real time availability, traffic scalability, responsive performance, interactive usability, adaptability to display size, as well as maintaining enterprise security. We will show how a Mobile Enterprise Application Platform based on a Search Based Application architecture can respond to these challenges. A Search Based Application is a semantically rich application that is nonetheless built using search engine technology. Using connectors that extract information from structured data repositories (databases, CRM, ERP, etc) as well as unstructured resources (documents, emails, the Web, multimedia files) the search engine compiles this data into an index. Once the data is in this form, we show how one can insure real time 24/7 access, to handle high numbers of users, and provide subsecond responsiveness. We also explain how the search based architecture can provide the design agility, unified access, and adaptability needs in the mobile market. We finish our talk with two case studies of converting large scale information systems into lightweight mobile applications using this infrastructure.

    SEARCH, MOBILITY AND SOCIAL MEDIA ANALYSIS
    (Antonio Valderrabanos, CEO, Bitext, Spain)

    User generated content contains social wisdom: latest news, reliable recommendations, first-hand opinions, etc. The availability of all this content fuels the need for search in mobile devices, particularly when we are outside for fun, tourism, business... We want to know the most recommended restaurant or hotel, or the latest sale in concert tickets.

    The interface for search is the keyboard, and the search box. Mobile keyboards are extremely uncomfortable. Can we enjoy all this content in spite of the uncomfortable keyboard? Yes, as long as we have two ingredients: semantics and context. Context will tell us where the user is, regarding geography and application. Semantics can convert huge streams of running text into structured sets of news, recommendations, opinions or offers, so they can be used rather than searched.

    During the talk, we will see examples of how semantic analysis can extract opinions on tablets (iPad, Samsung Galaxy...) and smartphones (BlackBerry, iPhone...) in Twitter; and see other areas of application like stock markets, tourism, or intelligence.

    The last ingredient, real time, is a target we are approaching: we are processing thousands of tweets per second and growing.

    HOW TO TURN MULTI-CHANNEL, MULTI-SYSTEM INFORMATION CHAOS INTO CORRELATED, ACTIONABLE KNOWLEDGE
    (Benoit Leclerc, Senior Vice President, Sales, Coveo, Canada

    Moderator: Stephen E. Arnold

    At 4:00pm to 5:30pm, Tuesday 29th November

  • NETWORKING DRINKS AND IWR INFORMATION PROFESSIONAL OF THE YEAR AWARD PRESENTATION

    At 5:30pm to 6:30pm, Tuesday 29th November

Wednesday 30th November 2011

  • KEYNOTE: COLLABORATIVE CONSUMPTION: TECHNOLOGY, BUSINESS AND SOCIETY IN THE 21ST CENTURY

    by Rachel Botsman

    Rachel Botsman, Author of 'What's Mine is Yours - The Case for Collaborative Consumption

    In a world where game-changing technologies are evolving at a staggering rate, how do you stay ahead of the curve and figure out where we are going next? Rachel will share fascinating stories of how hot start-ups to Fortune 500 companies are innovating in the space of Collaborative Consumption- recently named by TIME as ‘One of the Top 10 Ideas that Could Change the World"- reinventing everything from transport to finance to retail. This inspiring speech provides a thorough understanding of how collaboration, information and the latest technologies will help meet the challenges posed in the 21st Century to create a stronger, brighter future and provoke audiences into what they should be thinking about next.

    At 9:30am to 11:00am, Wednesday 30th November

  • Morning break

    At 11:00am to 11:30am, Wednesday 30th November

  • INTRODUCING 'BIG DATA': PRESENTING INFORMATION IN NEW WAYS

    by Steve Dale, Richard Boulderstone, Will Reilly and Lorraine Beard

    TRACK 3 - NEW FRONTIERS IN INFORMATION MANAGEMENT
    SESSION: INTRODUCING 'BIG DATA': PRESENTING INFORMATION IN NEW WAYS

    KEYNOTE: THE ROLE OF DATA IN SCHOLARLY COMMUNICATIONS
    (Richard Boulderstone, Director of e-Strategy & Information Systems, The British Library, UK)

    SMARTER DECISION MAKING: USING 'BIG DATA' TO GAIN NEW INSIGHTS
    (Will Reilly, Director, Information Management, IBM, USA)

    Everyday, we create 2.5 quintillion bytes of data. In fact, ninety percent of the data in the world today has been created in the last two years alone. Dealing with the growth in data volume and the variety of different information sources is better known as Big Data. Big Data spans three dimensions: Variety, Velocity and Volume.

    Variety
    “ Big Data extends beyond structured data, including unstructured data of all varieties: text, audio, video, click streams, log files and more.

    Velocity
    “ Often time-sensitive, Big Data must be used as it is streaming in to the enterprise in order to maximize its value to the business.

    Volume
    “ Big Data comes in one size: large. Enterprises are awash with data, easily amassing terabytes and even petabytes of information.

    The challenge is twofold
    “ how to deal with all of this information to find new insights, and how to integrate those insights into your existing systems and technology. Across every Industry, data is constantly available and streaming in
    “ from sensors used to gather climate information, posts to social media sites, digital pictures and videos posted online, transaction records of online purchases, and from cell phone GPS signals to name a few.

    As data growth accelerates and new data sources proliferate, we have the opportunity to turn information overload into an asset for smarter decision-making. Smarter enterprises are looking for ways to use this data to identify new markets, safeguard their assets, optimize business process and improve customer services “without breaking the bank.

    This session will delve into why Big Data is more than just a challenge; it is an opportunity to find insight in new and emerging types of data and content -- to make businesses more agile, and to answer questions that, in the past, were beyond reach.

    maDAM AND BEYOND: DEVELOPING A SUSTAINABLE RESEARCH DATA MANAGEMENT SERVICE AT THE UNIVERSITY OF MANCHESTER
    (Lorraine Beard, Head of Information Systems, John Rylands University Library, UK)

    The University of Manchester was one of the pilot projects for the JISC Research Data Management program, with its MaDAM (Manchester Data Management) project. The project aimed to develop a pilot infrastructure for storing, sharing and preservation of research data for pilot user groups in two of its Faculties - Life Sciences and Medical and Human Sciences. A detailed requirements exercise was carried out for the pilot user groups and a research data management solution developed to meet these needs, which is integrated with the University's institutional repository, Manchester eScholar to enable preservation of research data. The University is now developing a research data management policy and a business model to enable the development of a sustainable research data management service for the whole University, building on what it has learnt through the MaDAM Project.

    3 learning points:
    1: Importance of a partnership approach
    2: Key user requirements for research data management
    3. Sustaining research data management beyond the pilot

    Moderator: Stephen Dale, Conference Chairman, UK

    At 11:30am to 1:00pm, Wednesday 30th November

  • LEADERSHIP STRATEGIES FOR WORKING IN THE NEW ECONOMY

    by bonnie cheuk, Gwenda Sippings, Jemima Gibbons, Brenda Dervin and Linda Stoddart

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    SESSION: LEADERSHIP STRATEGIES FOR WORKING IN THE NEW ECONOMY

    KEYNOTE: ARE YOU A SOCIAL LEADER?
    (Jemima Gibbons, Social Media Strategist, AAB Engage, UK)

    Sharing, co-creation and collaboration may be commonplace outside the workplace but, behind the firewall, old managerial habits die hard. Fears around time-wasting, privacy and confidentiality abound. These fears are understandable but they can also be a mask for doubts and insecurity: as organisations become more bottom-up, the top dogs worry about what will happen to them. Many individuals think, what will knowledge-sharing do for me? True social leaders are those who appreciate that, today, success has less and less to do with personal power - it is increasingly about building a strong network and enabling the organisation around you. Jemima will explore the essence of social leadership by looking at leaders (real and imagined) in contemporary culture - and asking delegates, which one are you?

    Learning points:
    Key characteristics of social leaders
    Insight into your own leadership style
    Why social leadership is essential for 21st century organisations

    LEADERSHIP 2.0 AND ENTERPRISE 2.0: WHERE ARE WE HEADING?
    (Bonnie Cheuk, Director, Global Head of Knowledge and Collaboration, Citi, UK & Brenda Dervin, Professor, School of Communications, Ohio State University, USA)
    Knowledge driven companies have long recognized the need to streamline communication, build communities, improve knowledge sharing and collaboration to improve topline and bottom line results. As Enterprise 2.0 technologies become mainstream, and when the use of wiki, blog, tweet, online communtiies become the business-as-usual way of working, what is the next break through and what is holding us back? Just like face-to-face meetings, focus groups, brainstorming sessions, email, conference, teleconference or videoconference become mainstream, the question we ask move from how do we drive adoption to how can we make these enabling tools work to faciliate meaningful and productive conversation. It's time to ask the same question to E2.0 champions and E2.0 users. The presenter argues that practitioners need to seriously think about how to design/roll out these E2.0 tools to truly accelerate learning, stimulate genuine dialogue, promote diversity of ideas, sense-and-response to client needs and changing market situations. More conversation and exchange does not necessarily equate better quality dialogue and better knowledge exchange. The author suggests it could be time to go back to the basic to understand human nature and human sense-making to take E2.0 to the next level. There are practices which are informed by research findings which can take us to the next level, however, E2.0 pracitioners may not be aware of them and could be reinventing the wheel.

    REDEFINING LEADERSHIP ROLES FOR KNOWLEDGE STRATEGISTS IN THE 21ST CENTURY ECONOMY
    (Linda Stoddart, Academic Director, Columbia University, USA)

    Many jobs have become more complex as a result of the increased use of technology and the multitude of tools and applications at our disposal. Multitasking and the use of social media at work has become commonplace often affecting productivity negatively. To respond to the increasing need to innovate and change, organizations are realizing that they need to tap into the wealth of information and knowledge they have created themselves. A laissez-faire approach to content management has led to a lack of coherent approaches to accessing and disseminating information. More time and effort is now required to access information, especially when employees create their own personal approaches to organizing information, as is often the case with highly skilled professionals in finance, law, and healthcare. Recruiting and placing senior managers in key positions to address these issues has become an imperative. This paper will discuss the emerging opportunities at senior levels within all types of organizations for information and knowledge professionals and the new programs being launched in academia to provide pragmatic learning experiences to address these challenges. The new skills required relate to delivering and scaling up workplace solutions to managing internal communications, corporate intranets, social tools, infrastructure and content for web services and enterprise-wide content management processes. These new careers require solid analytical, collaboration and communication skills. In current workplace environments, information support skills such as training for database searching, computing and the use of technology tools, are of lesser importance than they were ten years ago, while skills related to facilitating collaboration and networking, building strategy and implementing content management processes are now being seen as essential. These new positions have a broad range of job titles and backgrounds, and are found in a multitude of workplace environments including pharmaceutical firms, financial services, education and non-governmental organizations, just to name a few. An increasing number of academic institutions focusing on social informatics, knowledge strategy and knowledge management issues are attracting students who may have previously considered MBA programs. Courses cover a range of subjects including business analytics and strategic intelligence, collaboration and networking, using social tools, enterprise-wide applications, developing internal consulting services, information policy and regulatory issues, as well as practice and methods for organizing and accessing digital information. These innovative academic programs are responding to the growing need for information and knowledge strategy professionals in all types of organizations around the globe.

    Moderator: Gwenda Sippings, Head of Information & Knowledge, The MDU, UK

    At 11:30am to 1:00pm, Wednesday 30th November

  • THE FALL OF THE WEB AND RISE OF THE APP

    by Steve Wing, Tom Hume and Chris Book

    TRACK 1 - GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: THE FALL OF THE WEB AND RISE OF THE APP

    KEYNOTE: THE RISE AND RISE OF MOBILE
    (Steve Wing, Head of Mobile, Guardian News & Media, UK)

    What has the Guardian learn't from publishing on Mobile Phones, Tablets and e-Readers over the last few years? What have been the noticeable trends and where are they going? Is it all about apps or the mobile internet? Or both? And what do their consumer's think?

    TIPS FOR MOBILE SUCCESS
    (Tom Hume, Founder, Future Platforms, UK)

    Falling under the auspices of "digital", mobile is nonetheless a distinct medium with its own unique needs and constraints. Drawing on 12 years experience launching mobile products for brands like Nokia, Microsoft, Orange and LastMinute, Tom will talk through what makes mobile different, and what this means for anyone launching a mobile product in the next couple of years.

    3 learning points:
    - things you need to consider before launching a mobile product
    - case studies of successful big-brand product launches
    - upcoming trends unique to mobile applications

    Moderator: Chris Book, Founder, Bardowl, UK

    At 11:30am to 1:00pm, Wednesday 30th November

  • Lunch

    At 1:00pm to 2:00pm, Wednesday 30th November

  • BEING CREATIVE WITH APPS

    by Mace Ojala, Åke Nygren, Andrew Walsh and Dave Briggs

    TRACK 1 - GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE

    SESSION: BEING CREATIVE WITH APPS

    Session Hash Tags: #appcreate or #smkmg

    GAMIFYING THE UNIVERSITY LIBRARY
    (Andrew Walsh, Academic Librarian, University of Huddersfield, UK)

    We like to bring an element of fun and games into our information literacy teaching when we can, whether that is using crosswords, treasure hunts, or light hearted videos, but we hadn't before brought games, along with the technology and social nature of web 2.0, into the core of the library. We're currently changing this and have created a social, online game based around using the library resources working with a creative outfit (Running in the Halls - www.rith.co.uk). Called Lemon Tree, it brings ideas of gamification right into the centre of library activities. There are many applications, often available as applications for smartphones, which turn everyday tasks into chances to win points, badges and other virtual rewards, and share them with your social networks. Location based networks typify this idea and have exploded in popularity recently, with networks such as Foursquare (http://foursquare.com) and Gowalla (http://gowalla.com) allowing you to 'check in' to various locations, to share that activity with friends, become Mayor of a location or win badges for different types of activity. A more extreme version of this gamification of everyday activity is Epic Win (http://www.rexbox.co.uk/epicwin/), which allows you to create a to do list and play that list as though it is a game, gaining rewards for completing each task. Lemon Tree takes these ideas of virtual rewards and inbuilt social networks and turns common interactions with the library into a game. Users are able to link Lemon Tree to their library record, winning points and badges by activities such as taking books out, leaving comments on books, and borrowing a range of items. They build their own social network within Lemon Tree, but the system also links to existing networks such as Twitter and Facebook. Lemon Tree feeds back into our systems as well, so comments left on a book left by a student will appear on our library catalogue for everyone to see, regardless as to whether they choose to play and interact with Lemon Tree. The rewards users can gain through Lemon tree are developing as we see what works and what our users enjoy, with a massive range of options possible. We are particularly interested though in engaging those people who we know come into our library, but borrow very few books and rarely access our electronic resources. If we can make it fun for them to use the information resources we have and increase their usage then Lemon Tree will have succeeded for us. This is the first time the details of Lemon Tree will have been presented at a conference.

    MOBILE APPS FOR COMMUNITY ENGAGEMENT
    (Åke Nygren, Project Manager, Stockholm Public Library & Mace Ojala, Project Designer, Turku City Library, Finland)

    Smartphones have become some of our most invaluable items. They connect us with places, services and people in rich ways. The mobile internet has shaped the way our social contacts are represented in the real world and the way their personal stories relate to us. In this interactive session Mace Ojala, Turku library, and Åke Nygren, Stockholm Public library, will showcase new and upcoming mobile apps for global and indoor positioning, Near Field Communication, location aware gaming, Augmented Reality, QR codes, micro payments and more. Examples are taken worldwide, including a look at the current app development at Nordic Labs (www.nordiclabs.org), and in Kista Science City (www.kista.com. The session also includes a short introduction to a mobile gaming experience especially tailored for the Online Information Conference.

    3 learning points:
    - learn how mobile apps can be used for creative storytelling that inspire patrons to get more engaged and participate in the local library community
    - learn how to gamify and deliver positive feedback to the user in conjunction with the community
    - learn to contemplate on the natural characteristics of the mobile environment

    Session Moderator: Dave Briggs, Community Evangelist, UK

    At 2:00pm to 3:30pm, Wednesday 30th November

  • COMMUNITY MANAGEMENT: TOOLS AND TECHNIQUES FOR ENGAGING USERS

    by Tim Wahlberg, Michael Upshall, Ville Miettinen and Stella Wisdom

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    SESSION: COMMUNITY MANAGEMENT: TOOLS AND TECHNIQUES FOR ENGAGING USERS

    BUILDING TARGETED PROFESSIONAL COMMUNITIES
    (Tim Wahlberg, General Manager & Vice President, Dialog, UK)

    Facebook dominates the community of friends space, but special needs and challenges exist for building targeted professional communities, such as collaborative work groups, product user groups, learning communities or special interest groups (SIGs). One of the advantages of social media is that it enables gathering information from the group, sometimes called crowdsourcing. This session will examine the appeal of web-based crowdsourcing as a means of gaining participation, contributions and collaboration to source best solutions to business or community issues - from the member, community manager and industry observer or social phenomenon perspective. It will also touch on the potential inter-relationship between traditional taxonomy/annotation and what can be created and delivered through social media. The overview will draw on experience from a number of organizations who are building such groups and highlight real-life examples about the available tools, challenges and techniques for building participation and interactivity.

    CROWD-SOURCING FOR UK HIGHER EDUCATION
    (Michael Upshall, Consultant, ConsultMU, UK)

    In August 2011 JISC Collections launches the JISC eCollections, three platforms providing books (every book published in the UK before 1800), journals, and media (a portal with over one million images). Each platform is being set up with crowd-sourcing tools. The operation will be moderated by academics from the UK higher education community. This combination of moderation and participation is, we believe, a genuine innovation in information provision. A study of the experience will be of value to any content owner looking to enhance their metadata and to create a community at the same time.

    DIGITALKOOT - ELECTRYING THE FINNISH CULTURAL HERITAGE
    (Ville Miettinen, CEO & Founder, Microtask, Finland)

    Digitalkoot is an e-program for the digitization of Finland’s historical documents and material. The first of its kind in Europe, the program harnesses the power of crowdsourcing to mobilize people to help digitize millions of pages of archive material. Online volunteers complete small portions of work, or microtasks, to help correctly digitize historical content. Realized as two online games, the program combines entertainment and volunteer work.

    The e-program technology provider is Microtask, whose automated platform splits dull repetitive tasks into tiny microtasks and distributes them over the internet. Once carried out by interested microworkers around Finland or around the world, Microtask puts the results back together into a completed assignment. In the first phase, The National Library of Finland’s e-program consists of two online games. The online gaming experience provides both entertainment and the opportunity to contribute to the preservation of Finland’s cultural heritage.

    Learning points:
    - Formulating a labour-intensive problem into simple repeatable tasks- Attracting and motivating a crowd of tens of thousands of people to help solve the problem- Practical tips and tricks about the implementation, "lessons learned"

    Moderator: Stella Wisdom, Digital Curator, The British Library, UK

    At 2:00pm to 3:30pm, Wednesday 30th November

  • LINKING IT ALL TOGETHER: DISCOVERING THE BENEFITS OF CONNECTING DATA

    by Richard Wallis, Michael Hausenblas, Wilson Neil, Silver Oliver and James Howard

    TRACK 3 - NEW FRONTIERS IN INFORMATION MANAGEMENT
    SESSION: LINKING IT ALL TOGETHER: DISCOVERING THE BENEFITS OF CONNECTING DATA

    WHY YOU WOULD WANT TO LINK: LINKING HAS VALUE FOR DATA BIG AND SMALL
    (Richard Wallis, Technology Evangelist, Talis, UK)

    TOWARDS WEB-SCALE DATA INTEGRATION WITH LINKED DATA
    (Michael Hausenblas, Research Fellow, National University of Ireland, Ireland)

    ESTABLISHING THE CONNECTION: CREATING A LINKED DATA VERSION OF THE BRITISH NATIONAL BIBLIOGRAPHY
    (Wilson Neil, Head of Metadata Services, The British Library, UK)

    Summary
    Since its foundation in 1950 the British National Bibliography has been made available in a variety of forms from print and CD-ROM to online. This presentation covers progress at the British Library on creating a free, linked data version of the BNB. The session will outline the evolution of the project together with the development processes and decisions required to migrate traditional bibliographic metadata to a format more appropriate to a linked data environment. In addition, the presentation will cover lessons learned and offer some advice for other organisations contemplating a similar ‘linked data journey’.

    Learning Points:
    - Gain an understanding of some of the reasons for experimenting with linked data technologies
    - Get an overview of the technical processes required to re-model traditional library MARC data for the linked data world
    - Learn about the choices to be made when undertaking a linked data journey

    PREPARING FOR THE OLYMPICS AND BEYOND
    (James Howard, Executive Product Manager, & Silver Oliver, Senior Data Architect, BBC, UK)

    Moderator: Richard Wallis, Technology Evangelist, Talis, UK

    At 2:00pm to 3:30pm, Wednesday 30th November

  • Afternoon break

    At 3:30pm to 4:00pm, Wednesday 30th November

  • DELIVERING VALUE THROUGH OPEN DATA

    by Steve Dale, Jarred McGinnis, Andy Powell, Joy Palmer and Nicholas Poole

    TRACK 3 - NEW FRONTIERS IN INFORMATION MANAGEMENT
    SESSION: DELIVERING VALUE THROUGH OPEN DATA

    SEMANTIC APPROACHES AT THE PRESS ASSOCIATION
    (Jarred McGinnis, Research Manager, Semantic Technologies, The Press Association, UK)

    The Press Association Group is a global content operation with specific focus on news, sport and entertainment. The group operates a diverse range of businesses across the UK, Ireland, Europe, Canada and Asia as well separate brands specialising in areas such as Marketing (TNR) and Weather (Meteo Group). On a daily basis, the Press Association creates, curates and distributes vast amounts of content and data as well as providing a range of services to all major media organisations and many global corporations. Recently, the Press Association was appointed as both the host national news and data agency for the London 2012 Olympics. In order to address the growing demand for 'fast, fair and accurate' content and data, the Press Association recently committed to a large-scale project to redesign its IT infrastructure by putting semantic web technologies and principles at its core. By the adoption of established standards such as IPTC's G2, RDF, a preference for existing ontologies such as geonames, FOAF, Dublin Core, etc. and the use of technologies such as cloud-based computing, open and RESTful approaches, XML-driven dBs and triple stores, the Press Association addresses real business needs such as, the managing of enormous, disparate and heterogeneous sets of data, reducing silos and streamlining content and data interchange within the organisation and between PA and its customers. The Press Association has gained valuable practical experience in the use of these technologies and rose to the significant challenges of content migration and cultural change. The PAs achievement is an example of how these technologies can deliver "real world" business value by creating cost savings and new product potential. To illustrate these achievements, the presentation will include demonstrations of live services and products such our services for the London 2012 Olympics and the Barclays Premier League.

    LINKED DATA AS AN ENABLING FRAMEWORK FOR RESOURCE DISCOVERY ACROSS LIBRARIES, MUSEUMS AND ARCHIVES
    (Andy Powell, Research Programme Director, Eduserv, UK)

    Based on some exploratory work on metadata guidelines undertaken in the early phases of the JISC/RLUK Resource Discovery Taskforce, this talk will examine the ways in which Linked Data might provide a solid basis on which aggregations of metadata from libraries, museums and archives can be built. The talk will propose a matrix of approaches, considering in particular the importance of content being both open and linked, the emergence of mainstream web search practice, the impact of social networking on resource discovery, and the cultural and technical challenges that Linked Data presents to the cultural heritage community.

    DISCOVERY: TOWARDS AN OPEN METADATA ECOLOGY FOR UK EDUCATION AND RESEARCH
    (Joy Palmer, Senior Manager Resource Discovery Services, Mimas, University of Manchester, UK
    & Nick Poole, CEO, Collections Trust, UK)

    In 2010, the JISC and RLUK Resource Discovery Taskforce (RDTF), which involves national stakeholders from the libraries, archives and museums, set out a Vision for making the most of UK scholarly and cultural resources by best positioning their metadata for discovery and reuse within the global information ecosystem: UK researchers and students will have easy, flexible, and ongoing access to content and services through a collaborative, aggregated and integrated resource discovery and delivery framework which is comprehensive, open, and sustainable. Discovery: A Metadata Ecology for UK Education and Research is an initiative being undertaken by JISC and its partners aimed at achieving this Vision by making resources more discoverable, both by people and machines. In doing so, we believe we can make our data work harder, integrating and combining it in ways that add value for researchers, teachers and managers of information assets within libraries, archives and museums. But is this a case of Vision Impossible? This presentation will share the lessons learned as we take this journey towards the vision, the critical moves that have been staged along the way, and the shifts in thinking that have been required as we undertake an effort that is as much as a change in culture and ethos than in technology. In this context, 2011 has about building critical mass through opening up data, exploring and demonstrating what Open Data makes possible, and actively sharing what we learn with the wider community. The speakers will address the key challenges and how we have tackled them, including: balancing innovation with pragmatism in terms of technical approaches, and taking forward a mixed economy of technological approaches that help foster an ecosystem of data reuse; understanding and effectively communicating the issues around licensing, and at the same time driving the opening up of data to encourage calculated risk-taking; the tension between collaboration and competition in this space, where business models are being undermined, and new ones just emerging; and perhaps most demanding, managing a highly complex stakeholder environment.

    Moderator: Stephen Dale, Conference Chairman, UK

    At 4:00pm to 5:30pm, Wednesday 30th November

  • GOING MOBILE - LESSONS LEARNED FROM THE EARLY ADOPTERS

    by Martin White, Theresa Regli and James Tjan

    TRACK 1 - GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: GOING MOBILE - LESSONS LEARNED FROM THE EARLY ADOPTERS

    PLANNING FOR ENTERPRISE MOBILITY - OPPORTUNITIES AND CHALLENGES

    Understand the factors driving enterprise mobility This paper provides a review of the developments in 2011 in the provision of access to enterprise information using mobile phones and tablet pcs. In 2012 new generation of 4G/LTE networks will start to be rolled out, offering 100Mbs broadband connectivity. The opportunities of providing mobile employees with access to corporate intranets and other repositories are obvious, but there are also very considerable challenges in adapting intranet architectures for mobile handset use, providing high-quality search, mananging security, and deciding on what software platform(s) to support.

    The aim of this paper is to highlight the experiences of early adopters and to provide recommendations for intranet managers on the steps they should take in 2012 to ensure that they are prepared to respond to user requirements for enhanced mobile access.

    Learning points:
    - Understand the factors driving enterprise mobility
    - Learn from the experience of early adopters
    - Be given a strategy for 2012/2013

    CASE STUDY: NOS (Dutch Public Television) - DELIVERING NEWS ON MOBILE
    (James Tjan, Project Manager, New Media, NOS, The Netherlands)

    NOS (Dutch Public Television) is embracing mobile platforms as key delivery channels for it's news and sports content. This means adopting a new strategy and cultural mindshift in an organization traditionally focused on TV and Radio. James Tjan, the Project Manager in charge of making this transition happen, will talk about his current projects and share his experiences.

    Session Moderator:
    Theresa Regli, Principal Analyst, The Real Story Group, USA

    At 4:00pm to 5:30pm, Wednesday 30th November

  • SOCIAL MEDIA PROTOCOLS, POLICIES AND LEGISLATION

    by Peter Griffiths, marydee, John Sheridan and Graham Coult

    TRACK 2 - SOCIAL MEDIA: EXPLOITING KNOWLEDGE IN NETWORKS
    SESSION: SOCIAL MEDIA PROTOCOLS, POLICIES AND LEGISLATION

    WHO OWNS YOUR HANDLE: IDENTITY ISSUES WITH SOCIAL MEDIA
    (Marydee Ojala, Editor, ONLINE Magazine, USA)

    WHO SAYS? LEGISLATION AND PROVENANCE ON THE WEB
    (John Sheridan, Head of Legislation Services, The National Archives, UK)

    Not all information is equal. Some information impacts the functioning of the economy or changes people's lives. When high value information, like legislation, statistics or statutory notices are published online, should it be held to a higher standard of authenticity and trust? How do we do this online? This presentation will explore the issues associated with provenance and the web and in particular work to include rich provenance information on legislation.gov.uk, using Linked Data standards. It will explain both the business drivers and benefits for rich provenance information and the technology solution adopted for legislation.gov.uk. In the UK the official version of legislation is published on legislation.gov.uk, with legal status. The National Archives has developed a new set of requirements, that every piece of legislation has with it a machine readable audit trail, that describes every step in its processing, from the document drafted in the department and approved by the Minister, through numerous conversions to XML and on to multiple renditions on the website. What is the relationship between the Word document, the XML and a web page or PDF created from that XML? Has the processing of the information changed it in some respect? What processes were performed to the document and can they be repeated? If there has been manual intervention as part of the publishing process can this be captured too? If you capture all this information, how can it be presented and used? The presentation will address these questions from the practical perspective of a large scale government website, legislation.gov.uk. It will concentrate on the use of semantic technologies to capture and convey provenance information and how these technologies are enabling new standards of "responsible publishing" to be attained.

    PRIVACY, DATA PROTECTION AND GOING GLOBAL
    (Graham Coult, Editor-in-Chief, ASLIB, UK)

    Privacy and Data Protection are terms which are used interchangeably, but actually there is a significant difference (as set out above). Both aspects need to be taken into account when creating an organizational policy both privacy and data protection. European Commissioner Viviane Reding is pushing for the introduction of a right to be forgotten reflecting the fact that in the internet world, we increasingly have to give away personal information in order to be able to access products and services both commercially and those which are free at the point of delivery. This raises questions about what it is legitimate for organizations to collect in terms of personal information from individuals, and how that information is handled and shared once it is collected. This paper (which will consist of two presentations, the second being, subject to approval, the UK Information Commissioner) will give an overview of the development of Privacy and Data Protection regulation, set out what exists of an international policy and agreement, and summarise the key players and influencers in the international sphere, examine the key issues and offer useful pointers on how to do business internationally while complying with expectations and requirements thus minimizing risk and protecting reputational capital.

    The key learning points of this paper are:

    1) The internet age and globalization are bringing attitudinal change among the populations of nations (at differing rates of change). Governments and companies need to keep track of, and respond effectively to, these changes.

    2)Individuals need to be aware of their rights, and also collective ensure that legislators, policy makers and company executives are aware of customers expectations with regard to privacy and data protection.

    3)We need global treaties and standards to support privacy and data protection, not just in the technical field but in the information management field.

    4)The disciplines of information management, records management and also information auditing have a strong contribution to make in delivering on privacy and data protection requirements, and reducing organizational risk.

    Moderator: Peter Griffiths, Writer & Consultant, UK

    At 4:00pm to 5:30pm, Wednesday 30th November

Thursday 1st December 2011

  • eBOOKS UNLEASHED

    by andersmi, James McFarlane, Giulio Blasi, Mary Joan Crowley and John Akeroyd

    TRACK 1 - GOING MOBILE: INFORMATION AND KNOWLEDGE ON THE MOVE
    SESSION: eBOOKS UNLEASHED

    KEYNOTE: EBOOKS, READING AND CULTURE: WHAT CHANGE CAN WE EXPECT?
    (Anders Mildner, Journalist & Writer, Sweden)

    With eBooks, reading is bound to get social. In other words: reading is becoming a shared experience, for the very first time. What will this mean to the readers, the writers, the publishers – and our culture?

    NEXT GENERATION OF EBOOKS - EPUB3
    (James McFarlane, CEO, Easypress Technologies, UK)

    DIGITAL LENDING MODELS FOR PUBLIC LIBRARIES
    (Giulio Blasi, CEO, Horizons Unlimited srl, Italy)

    MediaLibraryOnLine (www.mlol.it) is the first network of digital public libraries in Italy with about 1.500 public libraries in 6 regions (data June 2011). Through the MLOL's portal, library patrons accede to a growing collection of digital contents including e-books, music, audiobooks, newspapers, videos, learning objects, etc. MLOL is positioned as a “universal” content aggregator with a substantial “technological agnosticism”: this means we integrate a variety of technical/organizational/business models from a variety of publishers/distributors in the world with the objective of building the best possible digital collection, a unified discovery and management interface, a dedicated shopping platform for public libraries.

    Learning points:
    • How to develop a unified interface for digital content in the public libraries
    • How to manage heterogeneous publisher/distributor's models
    • How to manage a digital store for public libraries

    LENDING E-READERS IN AN ACADEMIC LIBRARY: A COLLABORATIVE PROJECT
    (Mary Joan Crowley, Librarian- Dept of Structural & Geotechnical Engineering Faculty, Sapienza University of Rome, Italy)

    This project brings together a major vendor, a leading Faculty from a renowned Italian university and a Department library working together for excellence with the students of today.

    Here, at the Department of Structural and Geotechnical Engineering, Sapienza University of Rome, the Library working collaboratively with Faculty identified a pilot project to provide tailored content to our users organized around specific courses on e-readers. This content will consist of the professors’ Lecture Notes, (or Dispense as they are called in Italy), selected library e-books and e-resources and approved web content, all graded according to the special needs and particular level of the student.

    Learning points:
    As an academic librarian my main aim is to:
    provide and ensure quality service for my community by leading the discovery experience;
    integrate digital content in creative ways and deliver it to the point of need;
    build strong collaborative communities among all the players, embedding the library in the process.

    Moderator: John Akeroyd, Director, Information Reports & Honorary Research Fellow, UCL

    LENDING E-READERS IN AN ACADEMIC LIBRARY: A COLLABORATIVE PROJECT
    (Mary Joan Crowley, Librarian- Dept of Structural & Geotechnical Engineering Faculty, Sapienza University of Rome, Italy)

    This project brings together a major vendor, a leading Faculty from a renowned Italian university and a Department library working together for excellence with the students of today.

    Here, at the Department of Structural and Geotechnical Engineering, Sapienza University of Rome, the Library working collaboratively with Faculty identified a pilot project to provide tailored content to our users organized around specific courses on e-readers. This content will consist of the professors’ Lecture Notes, (or Dispense as they are called in Italy), selected library e-books and e-resources and approved web content, all graded according to the special needs and particular level of the student.

    Learning points:
    As an academic librarian my main aim is to:
    provide and ensure quality service for my community by leading the discovery experience;
    integrate digital content in creative ways and deliver it to the point of need;
    build strong collaborative communities among all the players, embedding the library in the process.

    Moderator: John Akeroyd, Director, Information Reports & Honorary Research Fellow, UCL

    At 9:30am to 11:00am, Thursday 1st December

Online Information 2011

England England, London

29th November to 1st December 2011

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