What's going on in the mind of the user as they use your system? Did they choose it, or was it chosen for them? Do they like it or hate it? How can you tell?
Users are different. Some are technical, others aren't. Some are passionate. Many are silent and enjoy (or not) your project without any community interaction.
This talk will discuss the different types of users that exist, and their motivations. It'll take a tour of some of the study around this topic.
This talk will not talk about how to change your users, get them to be more (or less) involved or more (or less) passionate; although there will be time at the end for an open discussion on that topic.
21st–24th June 2011