Afternoon Keynote: Everything I Learned About Surviving ITSM Implementations, I Learned From Jimmy Buffett

A session at Pink Elephant's 15th Annual International IT Management Conference & Exhibition

Tuesday 22nd February, 2011

4:45pm to 6:00pm (PST)

Welcome to Malcolmritaville! It’s Malcolm like you’ve never seen him before. What can you do when you’ve got “fins to the right, fins to the left and you’re the only bait in town”, and do you know where you’re “gonna go when the volcano blows”? Malcolm – a 40+ year IT veteran and one of the most respected experts in the industry – has an uncanny ability to combine tongue in cheek humor and very meaningful information to highlight key learning points. And he promises to do just that in this unique and very entertaining session using music, many anecdotes from his vast and deep pockets of experience, together with many tips from his book, ITIL Lite: A Road Map to Full or Partial ITIL Implementation. This is a not to be missed session if you want to learn how to avoid many pitfalls for implementing change in a fun, relaxed and very entertaining way – Malcolmritaville style!!

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Malcolm Fry

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Time 4:45pm6:00pm PST

Date Tue 22nd February 2011

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