How to Design a Meaningful Service

A session at Planning-ness

Ryan Armbruster, VP Innovation for UnitedHealth Group

Design research and methods have great potential to enhance and improve today’s service economy. If only people would use them!

In this session, Ryan will share his experience with helping organizations understand and implement service design. You’ll learn the fundamental elements of service design methods, and how to use them to design a new, meaningful service that can help improve people’s lives.

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Ryan Armbruster

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