We all know how to ask questions; yet the skill of getting the right information from users during interviews is surprisingly complex and nuanced. And then, what are we even supposed to do with all that data? This session focuses on getting past obvious facts and superficial observations, to deeper, more subtle, actionable insights.
Founder of Portigal Consulting. We help companies discover and act on new insights about their customers and themselves.
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United States United States, Seattle
26th–28th September 2011