Sessions at The 14th Annual Asian Shared Services and Outsourcing Week 2011 on Thursday 8th September

Much has been said about the benefits and the role of shared services in the transition of back-end office agility, but, have the benefits expected from the transformation been realised? Despite the initial driver in implementing SSO, being strategic or tactical, a 360 degree full-range health-check is needed before you move up to the next step. Take a
step-back, and let’s talk about operational excellence – a new dimension of value proposition.

If you’re an inspirational individual at the top of your game, there’s nowhere better to be than in this visionary session to learn how these leaders are winning in this volatile economy and the solutions they are using to drive business agility.

It’s not just about achieving efficiency but about achieving a perfect combination of “Efficiency & Effectiveness” – how does an HR operation create an ecosystem to deliver to business in a faster & better structured manner? Managing a 90,000 headcount globally, Standard Chartered Bank HR has rolled out a strong global service model which drives services to be a more responsive to front-line business and to be a real HR Business Partner.

• Designing the BEST-FIT governance & delivery model in your multi-functional centre
• It’s about people again: Integrated talent solutions in multi-functional centre

Procurement is increasingly considered as a strategic capability to outperform competitors. The current economy has presented opportunities for procurement leaders to reduce costs while improving efficiencies and moving beyond the function’s traditional boundaries. One of the ready-made solutions is procurement outsourcing. The challenges of ensuring an effective procurement outsourcing management plan lies in the readiness and preparation of outsource process.

Often, when a new HR Director comes to the organisation, the recruitment process is always the first item on the list to bring new ideas and improvements. Liviano from Galaxy will share with you how he has created and developed a successful recruitment CoE at Galaxy. This is what he will cover:
Recruiting 8,000 staff within 14 months by developing and leading talent attraction
strategies (our latest resort opened May 15th, 2011)

• Closing the gap between supply chain & finance through centralised operation
• Developing end-to-end processes to ensure streamlined operations
• Boosting working capital release through integrated planning

AXA has an annual survey to check the satisfaction of the AXA entities that have offshored work to AXA BS. The survey covers aspects linked not only to SLA performance, but also the value added, impact on costs, communication, and resilience in teams etc. The same survey resulted in scores going up by 7% points in 2010 compared to 2009 to move to 85%. G.V, an SSON fellow, will share with you the key critical elements of manning a global captive BPO centre India facing the challenges of increasing cost; worsening attrition rates and fierce external competition.

Regardless of whether you are a starter or a mature player, there are always risks, especially when there are significant changes such as delivery restructure, cross-border operation expansion, new-services migration, and so on. This session gives an exclusive insight into what happened after a disaster recovery strategy had to be executed.

Thousands of dollars worth of prizes (NOTE: You have to be in the room to win)