Tuesday 8th November, 2011
1:50pm to 2:30pm
The demand to cut costs often ignores the effect on service. A key differentiator of shared services is a focus on improved service levels. An oft heard complaint regarding service levels in government, education, health care and not-for-profits is how poorly we are able to meet the needs of the end user (customer). This applies to internal customers as well as external (the public) customers. If we are to truly do more with less we must balance our focus with a true effort to improve and measure our service levels.
Sign in to add slides, notes or videos to this session