Interactive Group Discussion: A Step-By-Step Guide to Designing & Implementing Shared Services

A session at Shared Services for Government, Healthcare, Education & Not-for-Profilt

Tuesday 8th November, 2011

3:45pm to 4:30pm (CST)

Pushing the Boundaries of Collaboration

The recent economic downturn has placed an unprecedented level of financial strain on higher education institutions, leading many to seek new ways of reducing spending and controlling cost. This is leading to an increased interest on Shared Services as a viable option – Hear what is can do for you.

  • Understand the concept of Shared Services and move quickly into case study implementations
  • Discuss the present overview of SS in higher education – What are the problems (no hierarchy, faculty governance)
  • Establish KPIs and Service Management Principles
  • Review change management and communication strategies
  • Debate – Can shared services succeed in higher education?


Rowan Miranda
Ph.D., Associate Vice President, Finance
University of Michigan

Ronn Kolbash
Assistant Vice President of Shared Services
Yale University

Terry Pankratz
Vice Chancellor Finance
University of North Texas System

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Time 3:45pm4:30pm CST

Date Tue 8th November 2011

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