Sessions at SXSW Interactive 2011 about Crisis Response and Latin America on Saturday 12th March

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• Internet Crisis Communications in Latin America

  by Oscar Rojas

  This session will be presented in SPANISH. Esta sesión será presentada en ESPAÑOL – Crisis de Comunicación en Internet en Latinoamérica. SXSW Latin America programming hashtag: #sxswLatAm
  The Internet is a great place for people to exchange opinions and complain about the things they don’t like. Enterprises, brands and famous people are continuously exposed to consumer anger. This can sometimes escalate into a crisis for corporate as well as personal brands.
  In this session I’ll try to define and explain what an online communication crisis is and what isn’t. I’ll provide examples of crises, including the most extreme cases, what to do after a crisis and suggestions for proactive actions to protect brands, companies, personal reputations, and how to facilitate conversations with people and consumers in case a crisis arises. My presentation is focused on Latin American companies and audiences, and explain the cultural differences in crisis communications between the U.S. and Latin American countries.
  - If you like our proposal and vote for it, please tell your friends on Twitter!
  I just voted for Crisis Communications On The Internet in Latin America at http://PanelPicker.sxsw.com You can vote for #sxswLatAm programming too!
  - Si te gusta nuestra propuesta y votarás por ella, ¡por favor dile a tus amigos en Twitter!
  Ya voté por Crisis Communications On The Internet in Latin America en http://PanelPicker.sxsw.com ¡Tú puedes votar para programación de #sxswLatAm también!

  LEVEL: Beginner

  • Crisis Response
  • Latin America
  • Spanish

  At 12:30pm to 1:30pm, Saturday 12th March

  In Rio, Hilton Garden Inn Austin Downtown