Sessions at SXSW Interactive 2011 matching your filters

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• The Hero Inside: Invisible Customer Support

  by Bruce Temkin, Toby Richards, Kimarie Matthews and Jon Swartz

  In a customer support world, changing the mind set from successful support calls to measuring “time to happy” can be an empowering and innovative proposition. Proactive support solutions often times go unnoticed as potential issues are fixed long before customers are aware of the issue. An effortless support experience ensures that customers are free to reach their full potential without the hassle of continually picking up the phone.

  LEVEL: Intermediate

  • Customer Support

  At 11:00am to 12:00pm, Monday 14th March

  In Salon C, Hilton Austin Downtown