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  • The Hero Inside: Invisible Customer Support

    by Kimarie Matthews, Jon Swartz, Bruce Temkin and Toby Richards

    In a customer support world, changing the mind set from successful support calls to measuring “time to happy” can be an empowering and innovative proposition. Proactive support solutions often times go unnoticed as potential issues are fixed long before customers are aware of the issue. An effortless support experience ensures that customers are free to reach their full potential without the hassle of continually picking up the phone.

    LEVEL: Intermediate

    At 11:00am to 12:00pm, Monday 14th March

    In Salon C, Hilton Austin Downtown

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