Sessions at SXSW Interactive 2011 of type Future15 about Public Relations and Customer Support

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Sunday 13th March 2011

• Social Customer Service in Real-Time

  by Chelsea Marti

  Social strategy is quickly stretching across various areas of organizations, landing anywhere from customer support to marketing and more. The reality is that customers and prospects are talking about your brand right now, on social platforms like Facebook and Twitter. Find out how brands are adapting quickly, and addressing customer inquiries in a timely manner in a variety of industries, resulting in better organic word-of-mouth recommendations and more.

  LEVEL: Intermediate

  • Customer Support
  • Facebook
  • Public Relations
  • Social Media
  • Twitter

  At 11:15am to 11:30am, Sunday 13th March

  In Ballroom E, Austin Convention Center