Sessions at SXSW Interactive 2011 matching your filters

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Sunday 13th March 2011

• Social Customer Service in Real-Time

  by Chelsea Marti

  Social strategy is quickly stretching across various areas of organizations, landing anywhere from customer support to marketing and more. The reality is that customers and prospects are talking about your brand right now, on social platforms like Facebook and Twitter. Find out how brands are adapting quickly, and addressing customer inquiries in a timely manner in a variety of industries, resulting in better organic word-of-mouth recommendations and more.

  LEVEL: Intermediate

  • Customer Support
  • Facebook
  • Public Relations
  • Social Media
  • Twitter

  At 11:15am to 11:30am, Sunday 13th March

  In Ballroom E, Austin Convention Center

Tuesday 15th March 2011

• Kanye West, Antique Aquariums and Authenticity in Celebrity 2.0

  by Anne Helen Petersen

  What makes Kanye the most compelling & quotable person on Twitter? The answer to that very question is changing the future of celebrity.

  LEVEL: Intermediate

  • Celebrity
  • Twitter

  At 12:30pm to 12:45pm, Tuesday 15th March

  In Ballroom E, Austin Convention Center