Sessions at SXSW Interactive 2011 about Public Relations and Customer Support in Austin ConventionĀ Center

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Sunday 13th March 2011

  • Social Customer Service in Real-Time

    by Chelsea Marti

    Social strategy is quickly stretching across various areas of organizations, landing anywhere from customer support to marketing and more. The reality is that customers and prospects are talking about your brand right now, on social platforms like Facebook and Twitter. Find out how brands are adapting quickly, and addressing customer inquiries in a timely manner in a variety of industries, resulting in better organic word-of-mouth recommendations and more.

    LEVEL: Intermediate

    At 11:15am to 11:30am, Sunday 13th March

    In Ballroom E, Austin Convention Center