Sessions at SXSW Interactive 2011 about Social Media in Austin Convention Center

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Friday 11th March 2011

  • Rebooting Iceland: Crowdsourcing Innovation in Uncertain Times

    by Derek Lackaff, Gunnar Holmsteinn, Dilja Amundadottir, Heida Helgadottir and Guojon Mar Guojonsson

    In the US, social media innovators are changing the way people work and play. In Iceland, these innovators may offer the best hope of rescuing an entire nation.

    Iceland emerged in the 1990s as a financial powerhouse after a thousand years on the sidelines of global history. Icelanders became one of the world’s wealthiest and happiest nations. In 2008, three of its banks collapsed, sending the national economy into a tailspin and shattering the people’s trust in government and industry. The government was quickly replaced by one promising transparency and reforms, while a protest party headed by a comedian took control of the Reykjavik city council.

    This new cast of politicians is not alone in their efforts to move Iceland out from under the economic cloud. Members of the country's tech and entrepreneurial sector, which saw explosive growth in the lead-up to the collapse, have emerged as leaders in grassroots efforts to set Iceland on a sustainable path. Last year a loosely-organized group calling themselves the Anthill convened a “national assembly” of 1,500 citizens. The day-long event, based on Agile methods and crowdsourcing theory, resulted in a coherent set of values, vision and ideas.

    Now the government is planning a similar meeting in preparation for rewriting the constitution. Inspired by open-source processes and leaning heavily on social media technologies, these citizens are rapidly prototyping new forms of democracy utilizing the web and open innovation.

    LEVEL: Beginner

    At 2:00pm to 3:00pm, Friday 11th March

    In Room 9ABC, Austin Convention Center

    Coverage video

  • The Steroid Culture of Social Media: You Use?

    by Tim Walker

    Ever think about taking shortcuts to boost your numbers? You know, the numb that show the success of all those interactive social media marketing programs. The numbers that decide your end of year bonus. The numbers that make you "important" to all those other social media influencers. I know you have. You know you have. But did you use those performance enhancing social media techniques?

    Humans are naturally drawn to shortcuts. Even when they are already successful. Take Barry Bonds. Not the Barry Bonds you remember with the bulging muscles in San Francisco. The younger, leaner version. The one who was with the Pirates and on his way to the Hall of Fame. Each day he worked hard on the fundamentals of the game. Then, boom, he was on steroids, a caricature of himself and a tarnished legacy. Why? The numbers competition.

    We all know the equivalent of a Barry Bonds in social media. Someone who is enhancing their performance the wrong way. Maybe it started with a simple list buy of Twitter followers. But then suddenly they were researching blackhat SEO techniques for a temporary boost in traffic. Then one day they wake up in a cold sweat after an all night Astroturfing session.

    It's time to get help!

    Join us for a frank discussion on how the steroid culture has infected the social media realm. We will discuss the signs of a social media steroid user, how it hurts us all and a 12-step program to rehab those that have already fallen down the hole.

    LEVEL: Intermediate

    At 3:30pm to 4:30pm, Friday 11th March

    In Room 6AB, Austin Convention Center

  • Why Everything is Amazing But Nobody is Happy

    by Zachary Burt and Daniel Hope

    According to Louis CK: "Everything is amazing and nobody is happy". Are we humans overwhelmed by witnessing Moore’s Law in action? Has Social Media and it’s accessories left us technologically rich but spiritually bankrupt? This panel will explore the effects Social Media is having on us as humans and spiritual creatures in three areas:
    -Our Evolution: Humans have spent millions of years hunting and gathering but just the past few pointing, clicking and tweeting. What effect is Social Media having on our development as human beings? Is it ushering us into the next stage of human evolution or is it just making monkeys out of us?

    -Our Relationships: Facebook is being cited by divorce lawyers as the next big catalyst for marriage break-ups, but it can also connect us with amazing people we never would have met otherwise. And what about our relationships with ourselves when we can’t even sit quietly alone because we have an iPhone? How can we use these tools to become actual friends and not just Facebook friends?

    -Our Spirituality: Social Media can connect us with some truly transcendent moments (Paul Potts singing opera) and these moments can make the human spirit soar. But, in the long run, is it just dumbing us down with instant gratification and vibrating Twitter notifications?

    This panel will explore how we can use our embarrassment of technological riches to become better and more content people.

    LEVEL: Beginner

    At 3:30pm to 4:30pm, Friday 11th March

    In Room 5ABC, Austin Convention Center

Saturday 12th March 2011

  • The Last Broadcast: Entertainment is Social – What’s Next?

    by Brian David Johnson

    Once upon a time there was traditional entertainment. And there was the Internet. Traditional entertainment was aimed at pleasing the masses with neutral programming, or incendiary programming if it was a sweeps week. The Internet was shaped by the masses creating their own content – a heavy use of irony captured on shaky flip cams. Until recently, they stayed in their respective corners, occasionally duking it out over rights and ownership.

    As new technologies are introduced and our devices are getting smarter, more mobile, television and the Internet need to play nice. So what will come of this new allegiance? Will television and movies shift their focus to user-created content? Will LA executives check Twitalyzer before Nielsen? Will the Internet be able to maintain its Wild West ways or will content creators need to act more like Hollywood moguls with legions of lawyers and lunch meetings? And most importantly how can the rest of us take advantage of the burgeoning opportunities of this new media landscape?

    This panel will be a discussion of the future of new media and entertainment by top-thinkers in all affected industries, from computer chip makers to the guy selling TV’s to regular folks. Each panelist will bring real-world examples and a vision of the future of entertainment.

    LEVEL: Intermediate

    At 11:00am to 12:00pm, Saturday 12th March

    In Room 18ABCD, Austin Convention Center

  • How Social Media Fueled Unrest in Middle East

    by Brian Stelter and Jennifer Preston

    Join two New York Times reporters as they discuss the role of Facebook, YouTube, Twitter, mobile, and citizen journalists during the popular uprisings that have swept through North Africa and the Middle East. What worked? What are some of the opportunities and potential pitfalls moving forward for human rights activists using social media tools?

    At 12:30pm to 1:30pm, Saturday 12th March

    In Room 5ABC, Austin Convention Center

  • Flip the Funnel: Retention is the New Acquisition

    by Joseph Jaffe

    What if we got it all wrong? What if we've been going about marketing strategy completely the wrong way? During this session, Joseph Jaffe, Chief Interruptor at Powered, a social media marketing agency, will outline how retention can become the new acquisition for businesses today and in doing so, transform the way companies go to market and establish a critical competitive edge and advantage. Using his “flipped funnel” methodology, Jaffe will outline the notion of customer experience, introduce the 10 new rules of customer service and present a social media-driven customer activation model that harnesses the true potential and impact of customer-generated word of mouth reviews and referrals.

    At 1:00pm to 2:00pm, Saturday 12th March

    In Ballroom G, Austin Convention Center

  • Customer Experience: Future Trends & Insights

    by Colin Shaw

    To build a Social Media Experience that drives value, you must focus on addressing seven strategic questions. In this session Colin Shaw, author of 3 best-selling books on Customer Experience, reveals that over 50% of a Social Media Experience is about emotions, how a customer feels. Emotions are at the heart of driving human behavior, however most organizations ignore this fact. Organizations are too caught up in the rational aspects of the online experience rather than the emotional side.

    Colin will reveal ground- breaking research from his new book in Fall 2010: Customer Experience: Future Trends & Insights, which looks at Social Media as a key strategic trend. Colin also reveals the discovery of a subconscious experience that has a massive effect on a Social Media Experience. He will disclose new ground-breaking psychological research which has uncovered what drives or destroys value in a Social Media Experience. Finally he puts this all in the context of seven key strategic questions an organization needs to answer, and the specific actions they need to take to build a Social Media Experience (SMx) that drives value.

    You will learn:

    • Seven key strategic questions for building a great Social Media Experience (SMx)
    • How to design and build an emotionally engaging SMx
    • What Customers really want from a SMx
    • The attributes of a SMx that drive & destroy value
    • Explore case studies to learn from other organizations

    At 3:30pm to 4:30pm, Saturday 12th March

    In Ballroom G, Austin Convention Center

  • Social Media Data Visualization: Mapping the World's Conversations

    by Adam Bly, Robin Richards, Benjamin Wiederkehr and Eric Friedman

    As individuals and companies across the world rely more and more heavily on social media, data visualization has become sine qua non in not only displaying analytics and metrics, but also in understanding macro and micro trends by platform, network and individual.

    This panel will explore information design, data visualization, relationship mapping and statistics -- and how they all fit together to create compelling infographics, data visualizations and dynamic dashboards in hot pursuit of the holy grail of information design: make it more digestible and more human. Proposed by well-known data visualization firm JESS3 (see especially: The Conversation Prism and The State of the Internet), the panel will not only share insights into what makes a good infographic or social media data visualization, but also seek to explore the significance of these graphics in relation to the expanding reach and uses of social media as not just tellers of social media stories, but part of larger content-based communications strategies.

    LEVEL: Intermediate

    At 3:30pm to 4:30pm, Saturday 12th March

    In Ballroom B, Austin Convention Center

    Coverage slide deck

  • Money for Nothing, and Your Software for Free

    by Heather Gardner-Madras, Chris Lundberg, Mark Jaquith, Ryan Marsh and Jeff Herron

    Free beer! Free kittens! Free software! We all love to get something for free, especially when budgets are tight. We dream of the free product that will, like magic, solve our problems without costing a cent. (If you aren't, your boss probably is.) But free things almost always come with hidden costs, and free software is no different. It won't give you a hangover, or get fleas, but it could eat up your staff time, control your data, or change the rules on you without notice. This was spectacularly clear when Ning eliminated free accounts, leaving users with the choice of paying up, or losing years of hard work. Or when Facebook suddenly turned fans into "likers," forcing page administrators to change their outreach strategy. But not all free software is created equal, and it's not just about open source vs. closed source. Some tools give you great power - but you have to know how to use it. Others limit your options, or ignore what you really need. But some may be just what you're looking for. We'll explore the ins and outs of free and low-cost software, and ask: what does free software really cost?

    LEVEL: Intermediate

    At 5:00pm to 6:00pm, Saturday 12th March

    In Room 10AB, Austin Convention Center

    Coverage slide deck

  • Welcome to the EGOsystem: How Much are You Worth?

    by Sean Rad, Brian Solis and Arnie Gullov-Singh

    What's your klout score?

    How many people follow you on Twitter?

    What’s your authority on Peerindex?

    How are peers rating you on Honestly?

    What’s your rank in Quora?

    The answers all equate to a market harbinger that’s both alarming and telling, how much is your digital persona worth in today’s social economy…

    If Google ranks the quality of web pages using PageRank, new services such as Klout and PeerIndex are developing a human algorithm that could best be described as PeopleRank. Whether you like or not, we live in a social hierarchy where your every move is indexed and calculated into a score that represents your stature in a digital society. Complain all you want, but the truth is that you’re already categorized into one of two groups, the have or have nots. For those who are among the fortunate, they are sought after by brands and other personalities to reward them for their social mastery. They become the new @CharlieSheen. They’re winners! As we see with new media talent agencies such as Ad.ly (the company that got Charlie on Twitter), celebs such as Kim Kardashian, Snoop Dogg, 50 Cent, Paris Hilton, as well as the new era of web celebs and the Internet Famous are cashing in on their fame in new media channels. Twitter is the new vehicle for celebrity endorsements and as a result, Tweets are worth money and brands are lining up. And here’s the crazy part, they’re working and followers love them.

    But the opportunities you earn in the social web are just as important as the opportunities you will never see.

    Our avatars carry a number, a value and to the outside world that is our credit score, it is our net worth, it is a representation of our level of influence or lack thereof. But what the hell is influence anyway and why did I not have an opportunity to opt out of any of this? And, if you had the option, would you opt out?

    At this very moment, influence is harboring feelings of either recognition or resentment. It is what it is. So the question is, what are you going to do about it? Will it inspire you to push back or does it evoke aspiration and focus to change how you engage in social networks to improve your score.

    P.S. -- It’s now a tradition, three years in a row, three books debuted at SXSW.

    Brian will also take a moment to talk about his new book Engage: Revised and Updated.

    At 5:00pm to 6:00pm, Saturday 12th March

    In Ballroom D, Austin Convention Center

    Coverage slide deck

Sunday 13th March 2011

  • Getting Advanced with Social Media for Social Good

    by Jordan Viator and Tammy Gordon

    Online supporters are working to save the world one Tweet at a time. But how can nonprofit and philanthropic causes take their efforts to the next level and stand out from the crowd to increase the success of social campaigns? Hear from technologists and nonprofits on how to define and implement the ideal strategy and get advanced with metrics to make social a key component of online fundraising and advocacy campaigns.

    LEVEL: Beginner

    At 11:00am to 12:00pm, Sunday 13th March

    In Room 8A, Austin Convention Center

  • Social Customer Service in Real-Time

    by Chelsea Marti

    Social strategy is quickly stretching across various areas of organizations, landing anywhere from customer support to marketing and more. The reality is that customers and prospects are talking about your brand right now, on social platforms like Facebook and Twitter. Find out how brands are adapting quickly, and addressing customer inquiries in a timely manner in a variety of industries, resulting in better organic word-of-mouth recommendations and more.

    LEVEL: Intermediate

    At 11:15am to 11:30am, Sunday 13th March

    In Ballroom E, Austin Convention Center

  • Social Espionage & CRM

    by Umberto Milletti

    Monitoring. Listening. Tracking. Measuring. No, this isn't a covert CIA operation: It's the way brands and businesses are marketing...and selling...to YOU, Customer 2.0. Is it creepy? Regardless, it's also a reality, and it's working tremendously, as well as being adopted at a rapid rate by everyone from your local coffee shop to Best Buy to enterprises like Adobe. From social CRM to mobile-social tech to community management, 2011 is the year of full-blown execution after, well, two years of panels discussing 'the future of social business.' Come hear about the truly effective processes and best practices around social customer relationship management and intelligence, and walk away with an actual plan for your business in social marketing and selling.

    LEVEL: Intermediate

    At 11:30am to 11:45am, Sunday 13th March

    In Ballroom E, Austin Convention Center

    Coverage slide deck

  • Social Search in the Workplace

    by Mike Diliberto

    Social media is to blame. It's not destroying productivity at work — it's enhancing it. Why then are social tools being blocked by 54% of businesses, and how can we make the social business proposition so valuable that businesses can't afford to ignore it?

    In this panel, we will look at the discrepancy between how people connect and share knowledge in businesses today and how they (separately) are using social media. The panel will consist of social interaction designers, consultants, entrepreneurs, and enterprise executives who will explore the causes of today's misapplication of social networking in the workplace. Our cornerstone question will be: can Twitter save us all? Could the simplest solution to solving the "social media in the workplace problem" be to get everyone using the simplest tools available, instead of the overly complex applications being deployed in many workplaces.

    It seems like everyone today is pitching the next great social tool for the enterprise, yet many deployments suffer from low adoption, and struggle to prove ROI; even anecdotal evidence seems to be lacking. In this panel we will discuss how the best solution for the social workplace is one that is flexible enough to accommodate the existing workplace social construct while at the same time being simple and easy to use to encourage adoption.

    LEVEL: Intermediate

    At 12:00pm to 12:15pm, Sunday 13th March

    In Ballroom E, Austin Convention Center

    Coverage slide deck

  • How Social Networking Is Changing Advocacy

    You may have heard it called online word of mouth, peer-to-peer organizing or online grassroots outreach, but one thing is for sure: online advocacy movements can be started now more easily than ever with the ubiquity of social media and the power of internet organizing. Learn how innovative nonprofit organizations are paving the way for driving social change through the use of social technologies and how you can emulate these strategies for you own personal causes.

    LEVEL: Intermediate

    At 12:30pm to 1:30pm, Sunday 13th March

    In Room 8A, Austin Convention Center

  • The Art of Enchantment

    by Guy Kawasaki

    Worldwide introduction of Guy's new book. This presentation is for people who have a great product or service but not a lot of money. Learn how to enchant people using word-of-mouth marketing, Twitter, Facebook, and presentations so that they become your raging, inexhorable thunderlizard evangelists.

    LEVEL: Beginner

    At 12:30pm to 1:30pm, Sunday 13th March

    In Ballroom D, Austin Convention Center

    Coverage sketch note

  • Social Failure & Lessons Learned

    by Mike Lewis

    Enterprise organizations love to talk about all the successes they've had implementing and executing their social media campaigns, but you rarely hear about the (gasp!) failures. This is really too bad because it is from both these successes and failures that enterprise marketers learn from to be better armed to deal with their own challenges within their organization. Well, lucky for us, we have had the opportunity to talk to dozens of the largest enterprise brands out there and can tell you that there are many stories of social media challenges and failures that you haven't heard.

    Mike Lewis, VP of Awareness, Inc. recently traveled across the country meeting these large enterprise brands. During this eye-opening road trip, Mike learned about many of the challenges each of these organizations were faced with as they were trying to either get their social media strategy rolling or just manage it all. During this session, Mike will share some common social media challenges and failures the big brands didn’t want you to know about along with some social media success stories you haven’t heard. After this session you will walk away with some actionable strategies that you can apply to your social media programs immediately.

    LEVEL: Beginner

    At 1:15pm to 1:30pm, Sunday 13th March

    In Ballroom E, Austin Convention Center

  • Nonprofits and Free Agents in A Networked World

    by Beth Kanter, Danielle Brigida, Jessica Dheere and Mark Horvath

    This interactive session is based on a key theme in the book, The Networked Nonprofit (http://www.bethkanter.org/the-ne...), co-authored by Beth Kanter.

    We will explore how nonprofits can unleash the power of social good by transitioning from stand-alone institutions to networks energized by abundant resources in their ecosystem. In order to do this, they need to work with free agents, hyper-connected individuals who are passionate about social change, but don't work within institutional walls.

    Free agents use social-media channels like Facebook and Twitter and can create social movements in the palms of their hands. They organize supporters, raise attention to important social and political issues, seek donations, and organize supporters to walk, run, shout, protest, and vote, things that were once done mostly by nonprofit organizations. The free agents do it when and how they please, making them distinct from and more powerful than traditional volunteers.

    But free agents are smashing headfirst into nonprofit fortresses—organizations with high walls and wide moats that work very hard to keep insiders in and outsiders out. Our session will explore how and why this needs to change. Kanter will bring together a group of highly visible free agents working on important social change causes, including those in Middle East, and representatives from different nonprofits for a lively discussion with the audience.

    LEVEL: Intermediate

    At 3:30pm to 4:30pm, Sunday 13th March

    In Room 6AB, Austin Convention Center

  • How Brands Are Using Entertainment & Social Media

    by Rami Jabaji

    Entertainment is the key to attracting attention – in the age of online videos, the coolest and funniest content can draw millions of views and turn into memes that generate awareness around the world. Brands are always on the lookout for the freshest, most creative, and most entertaining ideas and influencers to help them spread the word about new products and campaigns in a way that breaks through the clutter and sticks out in the minds of consumers.

    This panel provides an opportunity to connect with brands and leading online entertainment outlets that are constantly changing the game in the world of “brandertainment” as they share their insights into what makes these campaigns hit the mark with consumers.

    LEVEL: Intermediate

    At 4:15pm to 4:30pm, Sunday 13th March

    In Ballroom E, Austin Convention Center

  • Poked, Liked & Re-Tweeted: A Google Love Story

    by Alisa Leonard

    For too long SEO and social pundits have battled it out – “social media creates links and visibility in search!” …..”social is about conversation and engagement, screw search!” Will there ever be a true synergy between these two? The engines certainly think so and now more than ever search really does need social and social impacts search more than ever. How? Why? How do you do it, and do it right, without violating the tenants of engagement and the almighty Conversation? Alisa Leonard of iCrossing will present a compelling narrative and case studies that illustrate just how the long awaited synergy between search and social is real and how it can be leveraged to drive performance and results. For real this time, we promise.

    LEVEL: Intermediate

    At 4:45pm to 5:00pm, Sunday 13th March

    In Ballroom E, Austin Convention Center

  • Make Citizens Social: Digital Participation in Public Services

    by Anders Boelskifte Mogensen and Christian Schwarz Lausten

    New technologies have enabled a movement towards a more democratic form of innovation and as a result of this many organisations, including organisations in the public sector have become increasingly interested in creating social media platforms as a means to connect with citizens and target groups. They create platforms for participation and some succeed in getting a lot of attention, however many platforms fail to stay “alive” and are left unused shortly after. What often happens is that organisations fail to acknowledge the fact that the currency on platforms for participation is not money or goods, but people and their engagement. So what is the key to keep these platforms alive? Furthermore; how and to what extent can social media technologies be deployed in the effort to engage citizens and users of public services in the co-creation of novel and improved services?

    The presentation evolves around two real life and hands on case studies of public organisations in Denmark, which is one of the most digitalised countries in the world. The learnings will be shared through 10 take away advice on how to make participation happen.

    I can guarantee a lively and engaging presentation about social media and public service innovation seen from a European point of view, which will be of great relevancy to any thinker or doer in the digital landscape.

    LEVEL: Intermediate

    At 5:00pm to 6:00pm, Sunday 13th March

    In Room 8A, Austin Convention Center

  • Social Media: Driving Brand Activation and Loyalty

    by Kimberly Chulis

    This could be solo...but would work well in a panel situation too.
    I've been doing some speaking at (3 and 1 upcoming) national conferences on the topic of social media advanced analytics, building social media data marts, text mining of raw comment data, and resulting competitive analysis aroud actual supermarket data, customer segmentation, customer ativation and customer loyalty with the BrandMeter (TM) developed by Core Analytics, LLC. This same concept could be applied to a specific group of bands, directors/actors, or films (before and after launch) to show how to mine public buzz (raw comment data) in the same way and do a comparative analysis with time series data...focusing on brands that are highly relevant to the conference or sponsors. We have the ability to collect data on any brands to support this...so that's an open option.

    LEVEL: Intermediate

    At 5:30pm to 5:45pm, Sunday 13th March

    In Ballroom E, Austin Convention Center

Monday 14th March 2011

  • Outsourcing Social Media Professionally Without Selling Your Soul

    by Nicole Simon, Eric Schwartzman, Kate Buck and Elizabeth Bellanti

    At first, Social Media was simple. It was about you and your voice as an individual. Today is different. Do companies, organizations or even individuals spend time on social media which could be much better spent on other activities? Yes!

    But how do you outsource your "voice"? Will it damage your brand or credibility? Can you control your message? What will your customers say? Can it be done at all? Yes!

    You need to change your mind set about how social media is done, leave the Silicon Valley way of thinking behind and start thinking like a professional.

    This panel will give you an insight into how to be a pro at social media outsourcing while staying in charge. We will discuss the do's and don'ts and how to make sure your voice is authentic. You will learn about the importance of systems and documentation, hear about tools to manage your activities with partners and which aspects of your online presence you should never give away.

    Also we will share best practices and real life examples, as well as take a look at working internationally. No matter if you want to outsource your social media activity, or you are an agency or virtual assistant who works with clients, you will leave the panel with a better understanding of how to utilize partners and worker bees without breaking the bank or selling your soul.

    LEVEL: Beginner

    At 9:30am to 10:30am, Monday 14th March

    In Ballroom F, Austin Convention Center

  • You’re Dead, Your Data Isn’t: What Happens Now?

    by Evan Carroll, Daniel Greenwood, Adele McAlear, Jeremy Toeman and John Romano

    The Web has changed your life, your death and what you leave behind. Your heirlooms like photos, videos and letters are now stored in digital form and - in many cases - on servers that you don't own like those of Flickr, YouTube and Gmail. What should happen to your "legacy" data? With over 285,000 Facebook users set to die this year, you really should think about it.

    The Internet generation is coming of age and this issue is only growing. We have to respond with new legal frameworks and standards to support this change. The good news is that entrepreneurs, attorneys, archivists and scholars are already working on solutions. Join us to learn what happens to your digital life after you die and what's being done to give you a say in it.

    LEVEL: Beginner

    At 9:30am to 10:30am, Monday 14th March

    In Room 10AB, Austin Convention Center

  • The Legal Ramifications of Saying “I’m Sorry”

    by Paula Berg, Molly DiBianca, Chris Morran, Fred Taylor and Daniel Goldman

    Is your legal team hindering your social media success? Is someone redlining every blog post, tweet, and comment you compose, costing you valuable time, sterilizing your messages, and taking the “social” out of “social media?” In a court of law, is there really a difference between the words “I’m sorry” and “I regret?” Join a panel of career apologists and apologetic lawyers to understand what the legal risks of saying “I’m sorry” really are, how companies like Southwest Airlines get away with it every day, and how to craft an air-tight apology.

    LEVEL: Intermediate

    At 11:00am to 12:00pm, Monday 14th March

    In Ballroom F, Austin Convention Center

    Coverage sketch note

  • Keynote: Felicia Day

    by Felicia Day and Liz Shannon Miller

    Felicia is an actress, writer and producer, most widely known for her work in web video and social media. She co-starred in Joss Whedon’s Emmy Award-winning Internet musical “Dr. Horrible’s Sing-Along Blog,” which was voted the Best TV of 2008 by Time Magazine, Entertainment Weekly and People Magazine. She also can be seen in the web series “The Guild”, which she created, writes and stars in.

    “The Guild” has won numerous awards for Best Web Series including awards from YouTube, Yahoo and SXSW and, to date, has garnered over 100 million views web-wide. “The Guild” was sponsored by fans for season 1, then partnered with Xbox and Sprint to produce and release Seasons 2, 3 and 4 on the Xbox Marketplace as well as other Microsoft distribution platforms. Her production company, Knights of Good, has several other properties in development, all focusing on scripted content made for the web.

    Felicia has a formidable presence in social media, with a large Facebook Fan page, blog following and over 1.7 million Twitter followers.

    LEVEL: Intermediate

    At 2:00pm to 3:00pm, Monday 14th March

    In Ballroom D, Austin Convention Center

  • The Thank You Economy

    by Gary Vaynerchuk

    The Thank You Economy tackles the ROI of social media and the humanization of business as I see it. I'll be doing an ENORMOUS amount of Q&A. I'm looking to bring it to the masses and allow the engagement of a Q&A session while talking at the top level about the pulse of social and web community as we see it today.

    LEVEL: Intermediate

    At 3:30pm to 4:30pm, Monday 14th March

    In Ballroom D, Austin Convention Center

    Coverage sketch note

  • Gary Vaynerchuk

    by Gary Vaynerchuk

    Best-selling author Gary Vaynerchuk will be appearing at the SX Bookstore to greet fans and sign copies of his latest work, The Thank You Economy.

    At 5:10pm to 5:40pm, Monday 14th March

    In Ballroom D Foyer, Austin Convention Center

Tuesday 15th March 2011

  • Unwritten Rules: Brands, Social Psychology and Social Media

    by Kate Canales and Ben McAllister

    When a friend invites you to dinner, you bring wine or flowers – not $100 cash – as a gesture of thanks. That goes without saying. But if a brand comes to dinner, what should they bring? When it comes to social media, there are unwritten rules for how to behave that many brands simply aren't getting.

    Brands are grappling with social media as they try to find a place at our virtual dinner table. Some brands get it, some gaffe it. The rules, it turns out, are hidden in basic social psychology. The established behaviors of friendship are the prevailing rules of the road in social media: sharing valuable information, entertaining one another, support in a crisis, celebration of a personal achievement. But the established behaviors of transactions (the way we historically interact with brands) can feel awkward and forced in social media. So how can brands build trust with their networks while being social like a friend? This session will look at social media behavior and what brands can do to become a delightful guest and valuable contributor at our virtual dinner party.

    LEVEL: Beginner

    At 9:30am to 10:30am, Tuesday 15th March

    In Ballroom F, Austin Convention Center

  • We First: How Social Media can Remake Capitalism and Build a Better World

    by Simon Mainwaring

    At 9:30am to 10:30am, Tuesday 15th March

    In Ballroom G, Austin Convention Center

    Coverage slide deck