Sunday 13th March, 2011
11:00am to 12:00pm
#Amazonfail, United Breaks Guitars, Motrin Moms: These are just a few of the social media PR disasters caused by inattention, poor service, or a failure to understand the target market. In the age of blogs, Twitter, Facebook, and YouTube, one customer service mistake can be all over the web before you can say “non-apology form letter.” Enjoy a history of edifying and often hilarious social media misfires, and learn how to avoid being on the receiving end of user-generated campaigns that can cost thousands or even millions in bad publicity.
Web lead for Whole Foods*, co-mom, geek. Topics: design, social media, progressive politics, lgbt issues, and the odd song lyric. *Opinions mine alone. bio from Twitter
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