Social media has become a critical channel for organizations to plan and communicate with customers or communities in times of crisis, but these efforts often fall flat or are overshadowed by an explosion of conversations. Whether flooded with inquiries on Facebook and Twitter, or proactively communicating or monitoring across social channels for important updates, organizations need strategies and technologies that will effectively scale and integrate with all other business touch points. This panel will highlight examples of crisis communications harnessing social channels done right (and wrong).
Musician behind United Breaks Guitars, Storyteller, Singer-Songwriter, Public Speaker, Author bio from Twitter
Chief Solutions Officer, RightNow Technologies. Responsible for world's best Customer Experience Cloud based solution. bio from Twitter
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