Can Government Teams Make Government Services More User Friendly

A session at SXSW Interactive 2011

Saturday 12th March, 2011

12:45pm to 1:00pm (CST)

Increasingly, Web Teams and developers are finding themselves closer to customers than ever before as websites become the primary, public-facing entities of most organizations. Keeping the customer at the front of the line can be a challenge for teams not specifically trained or oriented for such considerations. The growth of mobile platforms is also driving more solution-based customer interactions online, forcing web teams to become more customer solution-oriented as the demand for immediate, real-time solutions increases.

The Texas Comptroller’s website serves about 25 million page views each month from taxpayers seeking information, conducting business, and completing task-based forms and other tasks, putting our web team on the frontline of user advocacy.

This panel will explore how web teams can adapt as user advocates with a focus toward customer service needs, while also managing the structural and technical integrity of web sites and databases.

LEVEL: Intermediate

About the speaker

This person is speaking at this event.
Drew Scherz

Web Developer bio from Twitter

Next session in Ballroom E

1pm Startup.gov: Reworking Government Through Technical Innovation by Sarah Granger

10 attendees

  • Cliff Tyllick
  • Alex Howard
  • Drew Scherz
  • Hillary Hartley
  • James Stewart
  • Katie Davison
  • Loulia Miller
  • Michael Castellon
  • Nick Parish
  • TH Schee

7 trackers

  • Bev Godwin
  • danielc
  • Jenn Gustetic
  • Kevin Koehler
  • liangcw
  • Shelley Cook
  • Andy Baio

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Time 12:45pm1:00pm CST

Date Sat 12th March 2011


Ballroom E, Austin Convention Center

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