Monday 14th March, 2011
11:00am to 12:00pm
In a customer support world, changing the mind set from successful support calls to measuring “time to happy” can be an empowering and innovative proposition. Proactive support solutions often times go unnoticed as potential issues are fixed long before customers are aware of the issue. An effortless support experience ensures that customers are free to reach their full potential without the hassle of continually picking up the phone.
Social Media Customer Care and Communities at Wells Fargo Bank bio from Twitter
Tech reporter at USA Today, fervent S.F. Giants fan and sucker for British rock and the Boss. My life improved exponentially 11/1/2010. My friends know why... bio from Twitter
Customer Experience Transformist and Chair of the Customer Experience Professionals Association (CXPA.org) bio from Twitter
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