The Legal Ramifications of Saying “I’m Sorry”

A session at SXSW Interactive 2011

  • Molly DiBianca
  • Chris Morran
  • Fred Taylor

Monday 14th March, 2011

11:00am to 12:00pm (CST)

Is your legal team hindering your social media success? Is someone redlining every blog post, tweet, and comment you compose, costing you valuable time, sterilizing your messages, and taking the “social” out of “social media?” In a court of law, is there really a difference between the words “I’m sorry” and “I regret?” Join a panel of career apologists and apologetic lawyers to understand what the legal risks of saying “I’m sorry” really are, how companies like Southwest Airlines get away with it every day, and how to craft an air-tight apology.

LEVEL: Intermediate

About the speakers

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Paula Berg

Digital Media Lead @LinhartPR. Globetrotting workaholic. Quantum-physics enthusiast. Adventure-seeking flirt. bio from Twitter

This person is speaking at this event.
Molly DiBianca
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Chris Morran
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Fred Taylor
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Daniel Goldman

Privacy,biz, Ehealth & social media lawyer @MayoClinic. Traveler, photographer UCLA & UVA alum. Tweets r my opinions not Mayo Clinic's bio from Twitter

Next session in Ballroom F

12:30pm Everyone’s Wrong about Influence. Except your Customers by Valeria Maltoni

10 attendees

  • Katie Sunstrom
  • Dan Goldman
  • Eduardo Merille
  • jessica moreno
  • Julia Prior
  • Marko Karppinen
  • Paula Berg
  • scldn
  • Yesenia Sotelo
  • Tom Whitwell

17 trackers

  • Abbi Siler
  • Ben Spaulding
  • Benjamin Turner
  • Carrie Stalder
  • Cennydd
  •  Chris Heuer
  • Jasmine Trabelsi
  • Dr. Keely Kolmes
  • Davide 'Folletto' Casali
  • Loulia Miller
  • Christian Metts
  • Tim Holden
  • Jason Lewis
  • Trish Lawrence
  • Rhiannon Trask
  • Tan Lam
  • Joe Newton

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Time 11:00am12:00pm CST

Date Mon 14th March 2011


Ballroom F, Austin Convention Center

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