Sessions at Technical Communication UK 2011 about User Experience

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Thursday 22nd September 2011

  • Who enjoys filling out an application for a driving license? - Robert Hempsall and Caroline Jarrett

    by Caroline Jarrett

    Both of us had to tackle the UK Driving Licence Application Form (D1) recently, and we found that it was particularly problematic, with extensive notes and instructions. But does it need to be like that? We will present a redesigned version of the form and notes, and how we got there. Along the way, we had some successes and some surprises. We’ll talk about our findings from usability testing and how we tackled the design and writing processes to make the form and the notes more user friendly. Our overall aim is to demonstrate how a revised design can save time and stress for the user and money for the organisation.

    At 11:00am to 11:40am, Thursday 22nd September

    Coverage slide deck

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