Tuesday 20th September, 2011
10:00am to 1:00pm
Delivering integrated point-of-need help information in a software application.
The death of Clippit, Microsoft’s much-maligned “Office Assistant” in 2007, did not mean the death of user assistance. It just meant that technical authors needed to work harder with developers to find genuinely useful mechanisms for assisting their users.
Embedded user assistance is a mainstay of technical communications at Red Gate, saving our customers time, and making our products more usable. We’ll teach you everything we’ve learned about embedded UA, and show you how to design, test, and write for it. Plus, we’ll do it for real – in the workshop you’ll design your own embedded UA, and test it out.
Marketing manager at Red Gate. Sweary. Writes about food, comics, and technical communications on the side. See also: http://www.louchegastronomique.com bio from Twitter
Age 32. Project Manager at Red Gate Software and OB Engineer at Cambridge 105 community radio. Amateur Radio Callsign: M0BLF bio from Twitter
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