by Evan Cooke
Over the past three years Twilio has grown from idea to international communications provider supporting production phone, SMS, and browser and mobile VoIP applications built by more then 50,000 developers. In this talk i'll share some of the technological tools, engineering processes, and cultural values we've used to enable that growth and to support massive scalability and rapid deployment of new services.
We'll show off some of the coolest apps built for fun before diving into a discussion on why building games and toys is a natural first step for developers exploring new tools like Twilio.
Most of the Twilio Quick Start code demonstrates "Hello World, I'm Talking You Your Telephone". That's great, but actually building a business on Twilio means your application has to solve some important design considerations. This topic covers design and development of Twilio applications to make them easier to develop, easier to deploy, easier to secure, and easier to delight customers.
A growing number of enterprise mobile applications are being created to help solve common workforce and salesforce challenges. Jonathan will speak on opportunities to extend them with Twilio SMS and voice automation by discussing these topics:
A global retailer challenged Schwarz Supply Source to provide the ability to place supply orders while offline in addition to their existing ecommerce site. Schwarz needed a system that could integrate and leverage all capabilities of their existing systems. Streamlining workflow to ensure a perfect balance of speed, usability and functionality were very important. Discover how they used Twilio to expose typical ecommerce features over the phone and the numerous benefits over other solutions.
by Amanda Anderson
Learn how Twilio has opened the door for CRM products and apps. By integrating Twilio and building products such as click-to-call, screen-pops, web chats, and call center systems, the usability and the value of CRM is increased. At Epicom, we don’t view CRM as just a system, but instead we see it as the centerpiece of an entire ecosystem of web-based applications. Because Twilio’s API is easy to work with, robust, and scalable, we are able to build CRM products that directly impact a business.
This talk will cover the lessons learned from building Zendesk Voice. The talk will emphasize why and how you should use state machines to model call workflow in your application. We will also introduce a Ruby library we extracted out of Zendesk Voice, and show code that uses it to implement call workflow in a simple and scalable manner.
21st–22nd September 2011