Building an outbound call center with Twilio

The typical outbound call center is hamstrung by huge up-front hardware costs, expensive license fees, a fixed capacity, and a shortage of engineers capable of managing their dialer. Using Twilio, Impact Dialing built an incredibly scalable predictive dialer with setup costs or long-term contracts. Twilio allowed us to build our software quickly without worrying about obscure protocols and systems, and has helped us build and release new features quickly and with confidence.