Using State Machines To Add Call Workflows To Your Apps

A session at The Twilio Conference

Thursday 22nd September, 2011

4:35pm to 5:00pm (PST)

This talk will cover the lessons learned from building Zendesk Voice. The talk will emphasize why and how you should use state machines to model call workflow in your application. We will also introduce a Ruby library we extracted out of Zendesk Voice, and show code that uses it to implement call workflow in a simple and scalable manner.

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Shajith Chacko

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Time 4:35pm5:00pm PST

Date Thu 22nd September 2011

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