Add an eventJoe Leech, CX Partners: What to measure and what to expect
A session at UK UPA July event - 'UX and ROI' - kindly sponsored by Bunnyfoot (Now sold out)
Joe will give an overview of the various metrics we as UX professionals can use to measure the success (or otherwise) of our work. He’ll share stories from the world of e-commerce, travel, automotive & finance both when things go well and sometimes when they don’t.
Joe has 8 years experience working in User Experience across Europe, North America, Asia and Africa. Joe has worked with clients such as LateRooms, MoneySupermarket.com Marriott, eBay, Nokia, theTrainline, Microsoft, TUI Travel, Peugeot, Virgin and the Co-operative Bank helping them to be more strategic in their customer focus and make the digital stuff they do measurably better.
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