Sessions at UX Australia 2011 about User Experience on Wednesday 24th August

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  • Crafting stories for user experience

    by Whitney Quesenbery

    User experience is full of stories: personas, task analysis, design scenarios and even usability test scenarios.

    Do you have a good UX story waiting to be told? Storytelling taps our oldest way of communicating to give you fresh ways to:

    • Collect and use rich details to make user research information come to life
    • Explore a design idea to put it in context or show how it makes an emotional connection
    • Help a product team really understand a cultural perspective or point of pain
    • Create more realistic scenarios and tasks for usability evaluation
    • Engage your audience, allowing them to imagine the ideas for themselves

    The techniques of storytelling can help you explore user research or develop design ideas that make emotional connections to users. In this day-long workshop, Whitney Quesenbery, author of Storytelling for User Experience will lead you in a deep dive into all the ways you can put storytelling to work for you, and lots of hands-on practice. Come learn how to collect, create, and use stories to make your UX work richer.

    At 1:30pm to 5:30pm, Wednesday 24th August

  • Detailed design: Preserving the UX from concept through delivery

    by Joe Sokohl

    So you’ve done ethnographic user research. You’ve also analysed log files. You’ve interviewed help desk and customer service folks. You’ve had a honkin’ meeting with stakeholders. And you’ve nailed a sense of the user, so you’ve got some great personas. You even held some design sketching sessions.

    NOW what?

    While many authors have codified the early phases of experience documentation, there’s a disjunct that often happens when business analysts write requirements documents or developers and product managers write user stories.

    Despite the best personas and user/task grids and wireframes, other documents override the best UX intentions.

    User experience work doesn’t end at the wireframe – it ends when the product is implemented. This workshop teaches you how to make sure your good work continues right through until the product is released.

    At 1:30pm to 5:30pm, Wednesday 24th August