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Sessions at UX Australia 2011 about Service Design on Friday 26th August

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Day: Aug 26
Topic: Service Design

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Understanding how people experience service: A design research case study about airport security

by Ben Kraal

In this talk, I’ll be describing some of our recent research on Passenger Experience in airports. I’ll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.
At 12:15pm to 1:00pm, Friday 26th August

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UX Australia 2011

Australia Australia, Sydney

23rd–26th August 2011

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