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by Ben Kraal
In this talk, I’ll be describing some of our recent research on Passenger Experience in airports. I’ll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.
At 12:15pm to 1:00pm, Friday 26th August
Coverage audio clip slide deck
Australia Australia, Sydney
23rd–26th August 2011
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