Add an eventSessions at UX Australia 2011 about Service Design and Airport Security and User Experience on Friday 26th August
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- Day: Aug 26
- Topic: Service Design
- Topic: Airport Security
- Topic: User Experience
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Understanding how people experience service: A design research case study about airport security
by Ben Kraal
In this talk, I’ll be describing some of our recent research on Passenger Experience in airports. I’ll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.
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- Audio 1