Friday 26th August, 2011
9:00am to 9:45am
The future of design is everywhere the customer touches our product or service – digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices. In this session, Samantha will provide specific recommendations for designing successful cross-channel experiences.
holistic customer experience; REI; customer journeys; service design; UW Lecturer bio from Twitter
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