Designing cross-channel experiences

A session at UX Australia 2011

Friday 26th August, 2011

9:00am to 9:45am (EST)

The future of design is everywhere the customer touches our product or service – digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices. In this session, Samantha will provide specific recommendations for designing successful cross-channel experiences.

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Samantha Starmer

holistic customer experience; REI; customer journeys; service design; UW Lecturer bio from Twitter

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Time 9:00am9:45am EST

Date Fri 26th August 2011

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