•  

Understanding how people experience service: A design research case study about airport security

A session at UX Australia 2011

Friday 26th August, 2011

12:15pm to 1:00pm (EST)

In this talk, I’ll be describing some of our recent research on Passenger Experience in airports. I’ll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.

About the speaker

This person is speaking at this event.
Ben Kraal

I'm a design researcher with the People and Systems Lab at QUT. I investigate how people use complex socio-technical systems. bio from Twitter

Coverage of this session

Sign in to add slides, notes or videos to this session

Tell your friends!

When

Time 12:15pm1:00pm EST

Date Fri 26th August 2011

Short URL

lanyrd.com/sdxmw

View the schedule

Share

Topics

See something wrong?

Report an issue with this session