Friday 26th August, 2011
12:15pm to 1:00pm
In this talk, I’ll be describing some of our recent research on Passenger Experience in airports. I’ll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.
I'm a design researcher with the People and Systems Lab at QUT. I investigate how people use complex socio-technical systems. bio from Twitter
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