Sessions at UXCampLondon 2011 about User Experience

Saturday 9th July 2011

• Playing the Customer Development Game

  by Adrian Howard

  The Customer Development Game is an introduction to Customer Development and Lean Startup - and how UX practices can help - that will be presented at Agile 2011.

  • Agile
  • Customer Development
  • Lean Startups
  • User Experience

  At 2:20am to 2:50am, Saturday 9th July

  Coverage slide deck

• UX and the Enterprise

  by Matt Lucht and Colm Britton

  A talk about experiences of dealing with UX in a large organisation - challenges faced, improvements being made and questions that need answers.

  A write up of the session from Matt is here: http://mattlucht.com/blog/2011/7...

  And slides, here: http://www.slideshare.net/mattlu...

  • Design
  • Enterprise
  • User Experience

  At 11:00am to 11:30am, Saturday 9th July

  Coverage slide deck

• UXB - the unfashionable older brother

  by Nick Dunlavey

  It’s my impression that most current UX activity looks more at the customer-facing aspects of IT – a slick brochureware site, a great sales site that makes it easy to convert clicks to revenue, a well designed product – and that the business support systems (BSS) continue to be ugly and clunky, with “sprayed on” fields and little attempt made at orienting them to support the tasks the users need to perform.

  • BSS
  • User Experience
  • UXB

  At 1:00pm to 1:30pm, Saturday 9th July

Unscheduled

• Creating the Ultimate Experience: UX + CX + CRM

  by Stuart Cruickshank

  • CRM
  • Customer Experience
  • User Experience
  Coverage slide deck

• The future of wayfinding

  by Cennydd Bowles

  • Information Architecture
  • User Experience
  • Wayfinding
  Coverage note