UXB - the unfashionable older brother

It’s my impression that most current UX activity looks more at the customer-facing aspects of IT – a slick brochureware site, a great sales site that makes it easy to convert clicks to revenue, a well designed product – and that the business support systems (BSS) continue to be ugly and clunky, with “sprayed on” fields and little attempt made at orienting them to support the tasks the users need to perform.