Tuesday 14th June, 2011
1:45pm to 3:15pm
Getting tight operationally means strengthening the resiliency of both your stack _and_ your organization's response to issues that arise. Outage postmortem meetings done wrong can be stress-filled blamefests, and done right can be collaborative illustrations of Resilience Engineering. I'll use Etsy.com examples to illustrate sticky topics such as Root Cause Analysis and Human Error.
CTO, Etsy. Dad. Author. Guitarist. Student of sociotechnical systems, human factors, and cognitive systems engineering. bio from Twitter
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