Advanced Postmortem Fu and Human Error 101

A session at Velocity 2011

Tuesday 14th June, 2011

1:45pm to 3:15pm (PST)

Getting tight operationally means strengthening the resiliency of both your stack _and_ your organization's response to issues that arise. Outage postmortem meetings done wrong can be stress-filled blamefests, and done right can be collaborative illustrations of Resilience Engineering. I'll use Etsy.com examples to illustrate sticky topics such as Root Cause Analysis and Human Error.

About the speaker

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John Allspaw

CTO, Etsy. Dad. Author. Guitarist. Student of sociotechnical systems, human factors, and cognitive systems engineering. bio from Twitter

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Time 1:45pm3:15pm PST

Date Tue 14th June 2011

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Books by speaker

  • Web Operations
  • The Art of Capacity Planning

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