Treating Readers Like Customers

A session at WordCamp Detroit 2011

Saturday 12th November, 2011

1:30pm to 2:15pm (LMT)

There are many examples of companies that use customer service to set themselves apart from the competition. In this interactive session, we’ll cover a number of ways that bloggers can help get make their readers feel like valued customers when they visit the blog and to ensure that they’re coming back and staying engaged with the blog community.

Douglas will discuss what plugins you can use to make readers feel welcome, how you can encourage readers to feel loyal to your blog, and get your best visitors coming back more often and engaging more.

About the speaker

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Douglas Hanna

CEO at A Small Orange. Also: blogger, customer service enthusiast, etc. bio from Twitter

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Time 1:30pm2:15pm LMT

Date Sat 12th November 2011

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