Customer Experience Management in Telecoms: UK Summit

Learn how to develop a business case that will secure senior management buy-in for your CEM strategy, demonstrate a financial return and engage employees across your organisation to ensure CEM success

6 speakers

2 sessions

Day 1 Monday 16th July 2012

• 10:00am Examining how to embed company core values and customer-centricity into the heart of your employees to turn customer experience

Day 2 Tuesday 17th July 2012

Day 3 Wednesday 18th July 2012

Day 4 Thursday 19th July 2012

• 10:00am Examining how to move the focus from customer to people experience to increase loyalty and trust and improve your profits

10 known attendees

3 people tracking this event