KEYNOTE SESSION: How to Build a Truly Customer-Centric Culture within your Organization

A session at Customer Experience Management in Telecoms North America

Wednesday 15th February, 2012

10:00am to 10:45am (UTC)

Colin Shaw
Best-selling Author, Founder and CEO
Beyond Philosophy

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Colin Shaw

Author of 4 books on Customer Experience. Founder, Beyond Philosophy, Thought Leading CEM consultancy. Speaker. Husband, Father of 3. Luton Town FC supporter. bio from Twitter

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Time 10:00am10:45am UTC

Date Wed 15th February 2012

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Books by speaker

  • Customer Experience: Future Trends and Insights
  • The DNA of Customer Experience

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